When an agent processes the receipt of a returned item, the agent assigns an action that should occur with the return. For example, an item might be returned directly to the available stock, or sent for refurbishment. The ACC identifies these actions as returned item dispositions.
When processing the receipt of a returned item, the agent selects a returned item disposition from a list that can be customized. The disposition selected by the agent is stored with the record of the returned item in the system.
There are six default return reason disposition messages stored within the CsrRepository: defective, didNotLike, didNotMeetExpectations, incorrectColor, incorrectItem and incorrectSize.
To add a new reason disposition message:
Create an
/atg/commerce/csr/returns/file in your customization directory. This new code will be appended to the default
ReturnDispositionMessages.propertiesReturnDispositionMessages.propertiesfile.Add any new reason codes to this file. The following example adds a
competitorBeatsPricecode:#atg.commerce.csr.returns.ReturnDispositionMessages.properties
competitorBeatPrice=Competitor Beat PriceEdit the
readableDescriptionproperty of theCsrRepositoryto use your new resource file.Restart the agent server and add the new item to the repository using the Dynamo Server Admin.
