Go to main content

Sun Server X4-8 Service Manual

Exit Print View

Updated: March 2018

Troubleshoot Hardware Faults

Note -  The screens and information in this procedure might differ from those for your server.

This procedure uses the basic troubleshooting steps described in Basic Troubleshooting Steps.

Tip  -  To see a video of this procedure, go to: Trouble Shooting Hardware Faults.

Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and, if necessary, prepare the server for service.

Note -  This procedure provides one basic approach to troubleshooting hardware faults. It uses a combination of the Oracle ILOM web and CLI interfaces. However, the procedure can be performed using only the Oracle ILOM CLI interface. For more information about the Oracle ILOM web interface, refer to the Oracle ILOM documentation.

Before You Begin

  1. Log in to the server SP Oracle ILOM web interface.

    Open a browser and direct it using the IP address of the server SP. Enter a user name (with administrator privileges) and password at the log-in screen. The Summary screen appears.

    The Status section of the Summary screen provides information about the server subsystems, such as:

    • Processors

    • Memory

    • Power

    • Cooling

    • Storage

    • Networking

    • I/O Modules

  2. In the Status section of the summary screen, identify the server subsystem that requires service.
    image:A screen capture showing the Status section of the Oracle                                     ILOM Summary screen.

    In the above example, the Status screen shows that the Memory subsystem requires service. This indicates that a hardware component within the subsystem is in a fault state.

  3. To identify the component, click on the subsystem name.

    The subsystem screen appears.

    image:A screen capture showing the Oracle ILOM Memory                                     screen.

    The above example shows the Memory subsystem screen and indicates that DIMM 8 on CPU 0 has an uncorrectable ECC fault.

  4. To get more information, click one of the Open Problems links.

    The Open Problems screen provides detailed information, such as the time the event occurred, the component and subsystem name, and a description of the issue. It also includes a link to a KnowledgeBase article.

    Tip  -  The System Log provides a chronological list of all the system events and faults that have occurred since the log was last reset and includes additional information, such as severity levels and error counts. To access it, click the System Log link.

    In this example, the hardware fault with DIMM 8 of CPU 0 requires local (physical) access to the server.

  5. Before going to the server, review the server Product Notes document for information related to the issue or the component.

    The Sun Server X4-8 Product Notes contains up-to-date information about the server, including hardware-related issues.

  6. To prepare the server for service, see Preparing for Service.

    Note -  After servicing the component, you might need to clear the fault in Oracle ILOM. Refer the service procedure for the component for more information.