The following sections describe how to get additional help to resolve server-related problems.
If the troubleshooting procedures in this chapter fail to solve your problem, use the following table to collect information that you might need to communicate to support personnel.
You might need to have your server's serial number when you ask for service on your system. Record this number for future use. Use one of the following methods to locate your server's serial number:
On the front panel of the server, look at the bottom left of the bezel to locate the server's serial number.
Locate the yellow Customer Information Sheet (CIS) attached to your server packaging. This sheet includes the serial number.
From Oracle System Assistant, see the Summary screen.
From Oracle ILOM, enter the show/SYS command or go to the System Information tab in the Oracle ILOM browser interface.