Commerce Reference Store is configured to send e-mail notifications to the customer at three points during the returns process:

Commerce Reference Store includes a Returns scenario that is responsible for sending the e-mails when these events occur. The scenario has three segments, one for each of these events:

This illustration is described in the preceding text.

All three e-mail notification pages use the <crs:emailPageContainer> tag to include the header and footer elements of the page. The body of the e-mail contains the information currently displayed on the Return Detail page. Like other Commerce Reference Store e-mail templates, the returns e-mail JSPs contain inline styling information, rather than referring to external CSS files.

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