When you run Commerce Reference Store with Oracle RightNow Knowledge, each Commerce Reference Store product detail page displays a link that a customer can click to access the knowledge base widget:

This illustration is described in the preceding text.

Clicking the link opens the widget directly below the link. This widget displays links for finding information about the product and about store policies and features:

This illustration is described in the surrounding text.

The topics initially displayed in the widget are results returned from a knowledge base search for the product shown on the page. The customer can display information about a topic by clicking a link in the widget, use the search field to return a different set of topics, or click More Results to access additional search options.

Clicking a topic link opens a modal dialog with information about the topic and links to related topics:

This illustration is described in the surrounding text.

To return to the product detail page, the customer clicks the X in the upper right to close the dialog.

Copyright © 1997, 2013 Oracle and/or its affiliates. All rights reserved. Legal Notices