Commerce Reference Store pages can incorporate links to Oracle Click-to-Call On Demand. When a customer clicks one of these links, a popup window prompts for the customer’s phone number. When the phone number is submitted, Click-to-Call initiates a call between a Commerce Service Center agent and the customer, and displays the customer’s order information and profile on the agent’s desktop.

To configure Commerce Reference Store to use Click-to-Call, include the DCS.ClickToConnect module in your storefront EAR file.

To access Click-to-Call, you need an Oracle Click-to-Call On Demand account. You use this account to configure rules that control where links are placed and when and how they are displayed. Commerce Reference Store includes a sample read-only Click-to-Call account that is preconfigured to work with the Commerce Reference Store sites to demonstrate Click-to-Call functionality. When you configure Commerce Reference Store using CIM and include the Click-to-Call integration, you are given the option of selecting this account. If you do, CIM sets the accountId property of the /atg/clicktoconnect/Configuration component to the ID of the sample account.

Note that if you build your own site based on Commerce Reference Store and want to use Click-to-Call, you need to obtain a Click-to-Call account and use it to configure the rules for your site. You must also set properties of the /atg/clicktoconnect/Configuration component for your site to use your account.

When a customer accesses a Commerce Reference Store page, Click-to-Call links are rendered through the following process: