Both Commerce Cloud administrators and contacts who are delegated administrators can create new contacts. Commerce Cloud administrators can create contacts for all accounts, as well as contacts that are not associated with any accounts. Delegated administrators can create new contacts only for their own accounts.
The process of creating a contact does not include assigning a password. When a contact is associated with an account, Commerce Cloud automatically sends an email to the contact that contains a link for setting a new password. The new password must conform to the password policy you set on the Shopper Settings page. For more information, see Configure Shopper Settings.
In order for a contact to receive the email they use to create their password, your store must have an email service configured and you must customize and enable the Account Assignment Changed email template. For more information, see Configure Email Settings.
To create a contact as part of an account:
Navigate to the account’s Contacts page in the administration interface or on the storefront:
Commerce Cloud administrators in the administration interface: On the Accounts page, click the name of the account. Then click the Contacts button on the left-hand side of the screen.
Delegated administrators on the storefront: Click My Account, then click Contacts.
Click New Contact and enter the contact’s details.
Click Save.
Click the Account Memberships link.
Select the storefront roles for this contact.
Save your changes.
