Contents

Title and Copyright Information

About This Guide

1 Logs

• Introduction
  • About Logs
    • Logging Events
• Event Categories
  • About Events
  • Types of Events
    • Process Log Events
    • System Log Events
    • Protocol Trace Events
    • Event Granularity
    • Event Severity
  • SNMP Traps
  • Alarms
    • Process Log Events
    • System Log Events
    • Traps
    • Alarms
• Working with Logs
  • Writing to Logs
    • Manually Rotating Logs
    • Working with Logs Example
  • Displaying List of Log Files
  • Viewing Logs
  • Viewing a Specific Logfile
  • Dynamically Changing Log Level
  • Requesting Log Level Data
  • ACLI show loglevel Command
  • ACP
    • Wildcarding Task Name and Log Type
    • Specific Task with Wildcard Log Level
    • Specific Task and Log Level Type
• Log Files For Offline Analysis and Defect Reporting
• Log Files
  • log.sysmand
  • log.bootstrap
  • log.berpd
  • log.brokerd
  • log.lemd
  • log.mbcd
  • miboco.log
  • log.radd
  • log.h323d
  • log.sipd
  • sipmsg.log
  • log.acli
  • log.acliConsole
  • log.SSH0-4
  • log.tCliWorker
  • log.atcpApp
  • log.atcpd
  • log.audit
  • log.auditpusher
  • log.authd
  • log.certd
  • log.qos
  • log.lid
  • log.iked
  • log.bcm
  • log.lrtd
  • log.ebmd
  • syslog
  • Process Logs
  • HA Switchover Log
    • Log Message Graphical Display on the SBC
• Advanced Logging
  • Configuring Advanced Logging
• Disabling Miboco Logging
  • Disabling Miboco Call Trace Logging

2 Fault Management

• Overview
  • Accessing Fault Management Data
• About Traps
  • Standard Traps
  • Enterprise Traps
  • Transcoding Capacity Traps
• About Alarms
  • Overview
  • Types of Alarms
  • About the Alarm Process
  • About Alarms and the Health Score
  • Displaying and Clearing Alarms
    • Displaying Alarms
    • Clearing Alarms
    • About the Alarm Display on the Chassis
  • Alarm Severity Levels
  • System Response to Alarms
    • Writing to syslog (acmelog)
    • Sending SNMP Traps
    • About Dry Contacts
    • Displaying Alarms to the Chassis
• Hardware and Environmental Faults
  • Hardware Temperature Alarm
  • Fan Speed Alarm
  • Environmental Sensor Alarm
  • Media Link Alarms
  • Power Supply Alarms
    • Voltage Alarms
    • Physical Interface Card Alarms
  • Transcoding Alarms
  • Viewing PROM Information
  • Graphic Window Display
    • Fan Stopped Alarm
    • Temperature High Alarm
• System Fault Statistics
  • System State
    • Viewing System Uptime
    • Viewing System State
  • System Resources
    • Viewing CPU Usage
    • CPU Utilization Alarm
    • System Task Suspended Alarm
  • Memory Usage
    • Viewing Memory Usage Statistics
    • Viewing Memory Buffer Statistics
    • Memory Utilization Alarm
  • License Capacity
  • Configuration Statistics
    • Specifying a Configuration Element
    • Viewing Current Configuration
    • Viewing Running Configuration
    • Viewing Realm-Specific Configuration
    • Configuration Save Failed Alarm
  • HA Functionality
    • Viewing Health Information
    • Viewing Redundancy Information
    • HA Alarms
    • Base Display Level
    • HA State Display Stats
    • Initial State Displays
    • Out Of Service State Displays
    • Becoming Standby State Displays
    • Standby State Displays
    • Active State Displays
  • ARP Functionality
    • Testing Address Resolution
    • Viewing Current Address Mappings
    • ARP Table Utilization Alarm
  • Local Policy
    • Viewing Running Configuration Local Policy
    • Viewing Current Configuration Local Policy
    • Viewing Runtime Protocol Tracing
    • Viewing Real-Time SIP Session Statistics
  • Media and Bandwidth Statistics
    • Viewing MBCD Task Errors
    • Viewing Steering Port and Bandwidth Usage
    • Viewing Real-Time Media Monitoring Statistics
    • Media Alarms
  • System Problem Statistics
    • Packet Tracing
    • Capturing and Viewing Packets
  • System ACLs
    • Notes on Deleting System ACLs
    • Viewing System ACL Configurations
    • Viewing System ACL Statistics
  • Wancom Port Speed and Duplex Mode Display
• Application Faults
  • H.323 Statistics
    • Viewing H.323 Statistics
    • H.323 Stack Initialization Failure Alarm
    • H.323 Monitoring Stack Alarm
  • SIP Statistics
    • Viewing SIP Errors
    • Viewing SIP Processes
    • Viewing IP Session Replication for Recording (SRR) Information
  • Viewing SIP Registration Cache Status
    • SIP NSEP Statistics
    • NSEP Statistics per R-Value Display
    • Viewing NSEP Burst Statistics for SIP Session Agents
    • Resetting NSEP Statistics
    • Viewing SIP Method Throttling Mechanism Statistics
    • Viewing SIP IP CAC Statistics
    • Viewing SIP PUBLISH Statistics
  • RADIUS Statistics
    • Viewing RADIUS Statistics
    • RADIUS Connection Down Alarm
  • Security Breach Statistics
    • Viewing List of Denied ACL Entries
    • Viewing ACL List Entries
    • Viewing ACL List Entries by IP Address
    • Viewing ACL Entry Space in the CAM
• Session Agent and Session Agent Group Faults
  • SIP Agent Statistics
    • Viewing SIP Session Agent Statistics
    • Resetting Session Agent Statistics
    • Viewing SIP Session Agent Activity
  • SIP Session Agent Group Statistics
    • Viewing Session Agent Group Statistics
    • Viewing List of SIP Session Agents in a Group
    • Viewing Statistics for a SIP Session Agent
  • Session Agent and Session Router Constraint Statistics
    • Notes on Statistics
    • Example 1 Statistics from Transaction Mode
    • Example 1 Statistics from Stateless Mode
  • H.323 Session Agent Statistics
    • Viewing H.323 Session Agent List
    • Viewing Session Agent Configuration Statistics
    • Viewing H.323 Session Agent Statistics
  • H.323 Session Agent Group Statistics
    • Viewing List of H.323 Session Agent Groups
    • Viewing H.323 Session Agent Group Configuration Statistics
    • Viewing H.323 Session Agent Group Statistics
• FQDN-resolved Session Agent Statistics
  • FQDN-resolved Session Agent Statistics SNMP Retrieval
  • FQDN-resolved Session Agent Statistics HDR Retrieval
• Realm Faults
  • Signaling
    • Viewing SIP Realm Statistics
  • Media Statistics
    • Viewing MBCD Steering Port and Bandwidth Usage for Realms
    • Viewing MBCD Statistics for a Specific Realm
    • Viewing MBCD Task Errors
  • Viewing Realm Configurations
    • Viewing Realm Configurations for a Specific Realm
    • Viewing Monthly Minutes for a Specific Realm
    • Media Alarms
  • Viewing Deny ACL List
• Network Faults
  • NAT Statistics
    • Viewing Information from the NAT Table
    • Viewing NAT information By Index
    • Viewing NAT Information By Address
    • Viewing NAT Information In Tabular
    • Viewing General NAT Table Information
    • Viewing Network Address Translation (NAT) Flow Information
    • NAT Table Utilization Alarm
  • TCP and SCTP State Connection Counters
  • TCP Connection Tools
    • TCP and SCTP State Connection Counters
    • show sipd tcp connections
    • show sipd tcp
  • ARP Statistics
    • Viewing Address Mappings
    • Gateway Unreachable Alarm
    • System Reboot after Gateway Unreachable Event
    • View Network Interfaces Statistics
• Physical Interface Faults
  • Viewing Network Interface Statistics
  • Viewing Media Interface Statistics
    • Viewing Network Interface Statistics
    • Viewing Physical Interface Statistics
    • Viewing Physical Interface Level Statistics
  • show media classify
  • Physical Interface Alarms
• Verifying an IP Address
  • Specifying a Source Address for ICMP Pings
• Traceroute Command
  • Traceroute Command Specifications
• DNS Statistics
  • Viewing DNS Statistics for Specific Cache Entries
  • DNS Queries on the Command Line
  • Clearing ENUM and DNS Statistics
• System Support Information for Troubleshooting
  • Included Data
    • Using the ACLI show support-info command
    • support-info command
    • System Configuration Listing
    • SLB Information
• SIP Interface Constraints Monitoring
  • All SIP Interfaces
  • Single SIP Interface
• Displaying and Clearing Registration Cache Entries
  • Working with the SIP Registration Cache
    • Displaying the SIP Registration Cache
    • Clearing the SIP Registration Cache
    • Auditing the SIP Registration Cache
  • Working with the H.323 Registration Cache
    • Displaying the H.323 Registration Cache
    • Clearing the H.323 Registration Cache
    • Auditing the H.323 Registration Cache
• Session Management for SIP H.323 and IWF
  • Displaying Sessions
    • Example 1 Displaying All SIP Sessions
    • Example 2 Displaying All H.323 Sessions
    • Example 3 Displaying SIP Sessions for a Session Agent
    • Example 3 Displaying H.323 Sessions for a Session Agent
    • Example 4 Displaying SIP Sessions for a Call ID
  • Clearing Sessions
    • Example 1 Clearing All SIP Sessions
    • Example 2 Clearing an H.323 Session by User
• Datapath monitor alarm
  • Datapath Watchdog Timer and SNMP Trap Generation
• Software Worker Threads Watchdog Timer and Health Check Trap
  • Software Worker Thread Health Check Interval Configuration
• NIU-Based Processor Buffer Depletion Recovery
• Crash and Log File Maintenance
  • package-crashfiles
  • delete-crashfiles
  • package-logfiles
  • delete-logfiles

3 Performance Management

• Overview
• Viewing System Information
  • ACLI Credit Information
  • User Privilege Mode
  • System Uptime
  • Current Date and Time
  • Software Release Current Version
• Viewing System Resource Information
  • System Memory
    • Listing Memory Subcommands
    • Application Object Allocation and Use
    • Worker Threads Deadlock Condition SNMP Trap
  • Memory Buffer
  • Control and Maintenance Interfaces
• Platform information
  • show platform cpu
  • show platform cpu-load
• Viewing Active Processes
  • Accessing Process Subcommands
  • Viewing Statistics for all Processes
  • Viewing Totals for all Processes
  • Viewing Current Statistics
    • Realtime CPU usage
    • Checking Remaining Space
  • SMP-Aware Task Load Limiting
    • Calculating CPU Load Limits
    • SIP Application Load Limiting Configuration
    • Transport Limiting Configuration
    • Media Limiting Configuration
• Viewing Active Audio and Video Call Statistics
• Media Session Traffic and QoS Reporting
• Viewing Redundancy Statistics
  • Accessing Redundancy Subcommands
    • Configuration Checkpoint Example
  • About High Availability Transactions
  • Viewing Border Element Redundancy Protocol Information
  • Viewing Redundancy Health
    • HA States
  • HA Logs
  • Command Examples
    • Active
    • Standby
• Viewing Routing Statistics
  • Viewing Routing Table Entries
  • Viewing Routing Stats
  • Testing Routing Policies
    • Test Policy Subcommands
  • Testing Address Translations
  • Viewing QoS Based Routing Statistics
• Local Route Table Statistics and Management
  • Setting the Log Level
  • Updating the Local Cache
  • Testing a Lookup in the Local Cache
  • Displaying a Route Entry in the Local Cache
  • Displaying Statistics for a Local Route Tables
  • Resetting ENUM Statistic Counters
• Viewing SIP Protocol Performance Statistics
  • Accessing SIP Statistics
    • Example
  • Viewing SIP Status Information
  • SIP Monitoring by Transaction Type
    • SIP Server Transactions
    • SIP Client Transactions
  • Viewing SIP Media Event Errors
  • Viewing SIP Session Agent Statistics
    • Viewing SIP Session Agent Group Statistics
  • Viewing Session and Dialog States
    • Sessions
    • Dialogs
  • Viewing SIP Endpoint
  • Viewing SIP Per User CAC Statistics
    • IP-Based CAC Information
    • AoR-Based CAC Information
    • Number of Calls Dropped because of Per User CAC Limits
  • Viewing Statistics for SIP Per User Subscribe Dialog Limit
  • Message Rate Statistics
    • show sipd rate
    • show sipd rate interface
    • show sipd rate agent
    • SNMP Reporting of Message Rate Statistics pointer
  • Viewing IMS-AKA Statistics
  • STUN Server Statistics and Protocol Tracing
    • STUN Server Statistics
    • STUN Protocol Tracing
  • Local and Remote Call Termination Counters
  • SIP Method Counters
  • SIP Message Counters
• H.323 Protocol Performance
  • Viewing the H.323 Performance Statistics
    • About Status Statistics
    • About Stack Statistics
  • Viewing Current Configuration
  • Viewing Stack Information
    • Viewing a List of Stacks
    • Viewing Stack Details
    • Viewing Specific Stacks
  • Viewing Session Agent Stats
    • Viewing a List of Session Agents
    • Viewing Session Agent Stats
    • Viewing Specific Session Agent Statistics
    • Viewing Session Agent Configurations
    • Viewing Session Agent by Hostname
  • Viewing Session Agent Group Stats
    • Listing Session Agent Groups
    • Viewing Session Agent Group Stats
    • Viewing Session Agent Details
    • Viewing Specific Session Group Statistics
    • Viewing all Configurations
    • Viewing Specific Session Agent Group Statistics
  • Viewing Stats for Each Configured Stack
    • Viewing Statistics for Specific Stacks
  • Viewing H.323 Registrations
• Viewing DNS ALG Message Rate Statistics
  • show dnsalg rate
  • show dnsalg rate realm-id
  • show dnsalg rate server-ip-addr
  • SNMP Reporting of Message Rate Statistics pointer
• ENUM Server Message Rate Statistics
  • show enum rate
  • show enum rate config-name
  • show enum rate server-ip-addr
  • SNMP Reporting of Message Rate Statistics pointer
• Viewing External Policy Server Statistics
  • show ext-band-mgr
  • show policy-server
  • CLF Statistics
  • HSS Statistics
• Viewing Accounting Data and Statistics
  • QoS Reporting
• Viewing Network Management Control Statistics
  • Displaying Network Management Control Statistics
  • Resetting Network Management Control Statistics
• Monitoring Your System in Real-Time
  • Displaying the Statistics
    • Changing the Refresh Rate
    • Quitting the Display
  • Viewing Real-Time Media Statistics
  • Viewing Real-Time SIP Session Statistics
  • Thread Level Load Monitoring and Alarms
• Viewing TLS Information
  • Clearing the Entire TLS Session Cache
  • Viewing TLS Session Cache State and Statistics
  • Viewing Certificates in PEM Form
  • Viewing SSM Status
• Viewing IPSec Statistics
  • Security Association Entries
  • Security Policy Entries
  • IPSec Statistics
    • Viewing Statistics for a Specific SA
    • Viewing Statistic for Traffic to from the GMAC Interface and the Security Processor
    • Viewing IPSec Interface Status
• Viewing SSH Security Information
  • Viewing SSH Statistics
    • Viewing a Brief SSH Statistics Output
    • Viewing a Detailed SSH Statistics Output
• Viewing ETC NIU Statistics
  • show nat flow-info all
  • show nat flow-info srtp statistics
  • show nat flow-info srtp by-addr
  • show mbcd errors
  • show mbcd statistics
  • show mbcd all
  • show sipd errors
  • show security srtp sessions

4 System Management

• User Privilege Levels and Passwords Without Data Storage Security
  • User and Superuser Modes
  • Setting Passwords
    • SSH Remote Connections
    • Create SSH User and Password
  • SSH RADIUS Authentication VSA Support
  • SSHv2 Public Key Authentication
    • Viewing SSH Public Key Data
    • Importing a Public Key Record
    • Deleting a Public Key Record
  • Expanded Privileges
  • User Sessions
  • Concurrent Sessions
• Data Storage Security
  • Considerations When Enabling Data Storage Security
  • About Oracle Communications Session Border Controller Password Features
    • Protected Configuration Password for TLS IPSec and HDR
    • Configuration Migration
    • Password Requirements
    • Note on Backwards Compatibility
  • Password Reset and Recovery
  • Password Policy
  • Upgrade to ACP
  • SSH Password Considerations
  • Password Administration
    • Setting a Protected Configuration Password Matching Configurations
    • Setting a Protected Configuration Password Mismatched Configurations
    • Setting a Protected Configuration Password Committing Changes
    • Changing Protected Configuration Password on a Standby System in an HA Node
    • Confirming Synchronous Protected Configuration Password and Configuration
    • Configuration Migration
    • Setting the Password Policy
• Admin Security and Admin Security ACP Licenses
  • License Requirements
  • Password Policy
  • Configuring Password Policy Properties
• Licensing Issues
• System Time
  • Setting Time
  • Setting Timezone
    • About UTC Timezones
    • Using the Timezone-Set Wizard
    • Configuring Timezone using POSIX Format
  • Displaying the System Timezone
  • NTP Synchronization
    • Setting NTP Synchronization
    • Authenticated NTP
    • Monitoring NTP from the ACLI
    • View Statistics
    • View Status
  • Automated Daylight Savings Time (DST) Updates
    • Baseline Configuration
    • Static DST Updates
    • Rules-based DST Updates
    • DST Update Examples
• System Task Management
  • Setting Task Log Levels
  • Stopping a Task
  • Notifying Tasks
    • Tracing Sockets
    • Notify Subcommands
  • Viewing Power Supply and RAMdrive Status
• Rebooting the SBC
  • reboot activate
  • reboot fast
  • reboot force
  • reboot force activate
  • Reboot Safeguards
  • Reboot Status File
  • Warning on Reboot
• System Watchdog Timer
  • Watchdog Timer Configuration
    • ACLI Example
• ARP Information
  • show arp
  • arp-add
  • arp-delete
  • arp-check
• SCTP Information
  • Monitoring SCTP Operations
• NAT Information
  • show nat info
  • show nat by-addr
  • show nat by-index
  • show nat in-tabular
• SNMP Community and Trap Receiver Management
  • SNMP Community Table
    • show snmp-community-table
    • reset snmp-community-table
  • Trap Receiver
    • show trap-receiver
    • reset trap-receiver
• Login Banner
• ACLI Audit Trail
• SBC Processing Language (SPL)
  • Enabling SPL Plugins
  • Uploading SPL Plugins
  • Configuring SPL Plugins
  • SPL Parameter Configuration
  • Executing SPL Files
    • Synchronizing SPL Files
  • Maintenance and Troubleshooting
    • show spl
    • SPL Signature State
    • Deleting SPL Plugin Files
    • SPL Log Types
• Old File Remover
  • Specifics and Caveats
    • Protected Directories
    • Paritally Protected Directories
  • Cleanup Daily Time
    • Cleanup Directories

5 Inventory Management

• Accessing Inventory Management Data
• Hardware Inventory
  • Components
    • show prom-info mainboard
    • show prom-info CPU
    • show prom-info PHY0
    • show sfps
• Software Inventory
  • System image
    • Image Filename Acme Packet 4500
    • Location
    • bootparam
  • Version
    • show version
• Configuration Information
  • Overview
    • Configuration Show Subcommands
  • Running Configuration Commands
    • show running-config
    • show running-configuration media-manager
    • display-running-cfg-version
  • Configuration Commands
    • show configuration
    • show configuration media-manager
    • display-current-cfg-version
  • Realm Specific
    • realm-specifics realm ID

6 Working with Configurations

• Configuration Overview
  • Configuration Process
  • Verifying & Regenerating Configurations
    • Verifying Address Duplication
    • Network-Interface
    • Steering-Pool
    • SIP-Interface
    • SIP-NAT
    • H323-Stack
    • Local-Policy Local-Policy-Attributes
    • Session-Agent
    • Static-Flow
    • Capture-Receiver
    • Realm-Config
  • Verify-Config Errors and Warnings
    • Access-Control
    • Account-Config
    • Authentication
    • Call-Recording-Server
    • Capture-Receiver
    • Certificate-Record
    • Class-Policy
    • DNS-Config
    • ENUM-Config
    • Ext-Policy-Server
    • H323-Stack
    • Host-Route
    • IWF-Config
    • Local-Policy
    • Local-Routing-Config
    • Network-Interface
    • Phy-Interface
    • Public-Key
    • Realm-Config
    • Realm-Group
    • Redundancy
    • Security-Association
    • Security-Policy
    • Session-Agent
    • Session-Group
    • Session-Translation
    • SIP-Config
    • SIP-Interface
    • SIP-Manipulation
    • SIP-NAT
    • Static-Flow
    • Steering-Pool
    • Surrogate-Agent
    • System-Config
    • TLS-Profile
    • regenerate-config
  • Viewing Configurations
  • Checking Configuration Versions
  • Deleting Configurations
    • Configuration Checkpointing
• Realm-Specific Delete Command
  • Deleted Configurations
  • Deleted Parameter Values
  • Deleted Parameter Configuration
• System Prompt Indicator
• Configuration File Format
  • save-config ACLI Command
  • backup-config ACLI Command
• Moving a Configuration
  • Backup Commands
  • Backing up the current configuration
    • Listing Backups
  • Copy the Backup to the destination
    • Restoring Backups

7 Managing Backups and Archives

• Introduction
• Backup Commands
  • Creating Backups
  • Listing Backups
  • Restoring Backups
  • Deleting Backups
  • Viewing Backup Configurations
• Archive Commands
  • Creating Archives
  • File Locations
    • Log File Archives
  • Listing Archives
  • Deleting Archives
  • Renaming Archives
  • Viewing Free Space

8 File System Maintenance

• Local File System
  • Default Paths
• File System Management
  • Identifying File System Volumes
  • Formatting the File System
    • 40GB or Less Format Plan
    • 40GB or More Default Format Plan
    • 40GB or More Custom Format Plan
  • Formatting Procedure
  • Mounting and Unmounting Filesystems