Index

A

Active Tickets, Active Tickets
viewing, Viewing Active Tickets
associate
associate ticket, Associating a Ticket
ATG Self Service, About ATG Self Service
close ticket (by customer), Closing a Ticket (by Customer)
create ticket (by customer), Creating a Ticket (by Customer)
view ticket (by customer), Viewing a Ticket (by Customer)

C

claim status, Key Terms and Concepts
close
close ticket, Closing a Ticket
close ticket as duplicate, Closing a Ticket as a Duplicate
Contribute tab, Contribute Tab
customer
change password, Changing a Customer Password
create, Creating a New Customer
customer search, Customer Search
customer search, results, Customer Search
link to ticket, Linking a Customer to a Ticket
Customer Information panel, Customer Management
Customer Management, Customer Management
CustomerInformation , Ticket Details
Customers tab, Customer Search

D

defer, Key Terms and Concepts
defer ticket, Deferring a Ticket

E

escalate, Key Terms and Concepts
escalate ticket, Escalating a Ticket

F

Find by ID panel, Helper Panels

G

Global Context area, Global Context Area
active tickets, Active Tickets
adding a call activity note, Adding a Call Activity Note
adding a ticket note, Adding a Ticket Note
viewing customer profile information, Viewing Customer Profile information, Global Context Area – Viewing Customer Profile Details
group, Key Terms and Concepts

N

Next Steps panel, Next Steps Panel, Working with Next Steps

O

Order History panel, Customer Management

R

reason code, Key Terms and Concepts
reassign, Key Terms and Concepts
reassign ticket, Reassigning a Ticket
Recent Tickets panel, Helper Panels
release, Key Terms and Concepts
release ticket, Releasing a Ticket
reopen
reopen ticket, Reopening a Ticket
Research tab, Research Tab
Respond tab, Respond Tab

S

search
customer search, Customer Search, Searching for Customers
customer search, results, Customer Search
ticket search, Ticket Search
ticket search, advanced, Ticket Search, Ticket Advanced Search
ticket search, quick, Ticket Search, Ticket Quick Search
ticket search, results, Ticket Search
send
send ticket to group, Sending a Ticket to a Group
send to group, Key Terms and Concepts
Service Center, ATG Service Center
solution, Key Terms and Concepts
source, Key Terms and Concepts

T

Tasks tab, Tasks Tab
All Tickets, Working with All Tickets
All Tickets panel, All Tickets
My Tickets, Working with My Tickets
My Tickets panel, My Tickets
ticket
associate ticket, Associating a Ticket
close as duplicate, Closing a Ticket as a Duplicate
close ticket, Closing a Ticket
create, Creating a New Ticket
defer ticket, Deferring a Ticket
escalate ticket, Escalating a Ticket
modify, Modifying (Work on) a Ticket
multiple tickets, Working with Multiple Tickets/Windows
reassign ticket, Reassigning a Ticket
release ticket, Releasing a Ticket
reopen ticket, Reopening a Ticket
send ticket to group, Sending a Ticket to a Group
ticket status, Key Terms and Concepts
Ticket Activity panel, Ticket Details
Ticket Details, Ticket Details
Ticket History panel, Customer Management
Ticket Summary panel, Ticket Details
Tickets tab, Ticket Search