ATG Ticketing Guide for Business Users

Save Customer Information

Displayed in edit view only.

Click to save changes made to customer information in edit view.

Cancel

Displayed in edit view only.

Click to cancel any changes made to customer information.

Reset Password

Displayed in edit view only.

Click to reset customer password.

Profile ID

Displays the customer profile identification number (in read-only view).

First Name

Type or modify customer first name in the First Name text box.

Last Name

Type or modify customer last name in the Last Name text box.

Middle Name

Type or modify customer middle name in the Middle Name text box.

DOB

Type customer date of birth in the DOB (date of birth) text box (mm/dd/yyyy).

or

Click the calendar icon to select a specific date.

Email

Type or modify customer e-mail address in the Email text box.

Gender

Select customer gender from the Gender drop-down list.

Phone

Type or modify customer telephone number in the Phone text box.

Login Name

Type or modify customer login name in the Login Name text box.

Home Address

Type or modify customer street address in the Home Address text box.

Country

Type or modify customer country in the country text box.

State

Select customer state from the State drop-down list.

Zip Code

Type or modify customer zip or postal code in the Zip Code text box.

Member

Select whether or not the customer is a member or registered user.

Receive email

Select whether or not the customer would like to receive e-mail.

Read-only in Edit view:

Registration

Displays customer registration.

Last emailed

Displays the date of the last e-mail sent to the customer (if applicable).

Filter

Select a filter type from the Filter drop-down list to filter the Ticket History results.

Note: Selecting a filter will refresh the ticket list, showing only those tickets that match the selected filter type criteria.

ID

Displays the ticket identification number.

Click to open the ticket in Ticket Summary view.

Copy Ticket ID

Click to copy the adjacent ticket ID to the clipboard.

Note: By default, Copy and Paste using Firefox will throw errors. In order to use these functions you must modify your browser preferences in Firefox. For an example see http://www.mozilla.org/editor/midasdemo/securityprefs.html

Act

Displays the number of ticket activities recorded for that ticket.

Description

Displays the ticket description.

Priority

Displays the ticket priority.

Age

Displays the length of time the ticket has been open (if ticket is open).

<claim status icon>

Indicates ticket claim status.

Status

Displays ticket status.

Created

Displays the ticket creation date and time.

Due Date

Displays the ticket due date.

ID

Displays the order identification number.

#Items

Displays the number of items associated with the order.

Total

Displays order total.

Summary

Displays the order summary.

Status

Displays the status of the order.

Submitted

Displays the date the order was submitted.

Created

Displays the date the order was created.