ATG Ticketing provides the ability to work on multiple tickets, in multiple ATG Service Center windows without the need for a repeated log in. For example, an agent/user opens a ticket in Window A and starts working on Ticket 1. The agent/user then opens Window B (which also shows Ticket 1 as the current ticket). The agent/user then opens Ticket 2 in Window B. While working on Ticket 2, the user can return to Window A and resume working on Ticket 1.
To work with multiple tickets in multiple windows:
From an open ticket, open a new ATG Service Center window by selecting File>New Window ( or press Ctrl+N). You will see the current ticket displayed in the original window and in the new window.
From the new window, search for an existing ticket or create a new ticket. The new window displays the requested Ticketing action (existing or new ticket), while the original window still displays the original worked ticket. You can continue working with either ticket in either ATG Service Center, and/or open additional ATG Service Center ticket windows.
Important! Be sure to save your work before closing additional ATG Service Center windows. It is recommended that you close additional ATG Service Center windows after logging out of the original window. Once you log out of the original ATG Service Center window, the session is no longer valid.
