Tickets represent customer inquiries or events (issues, cases, incidents). ATG Ticketing provides you with the ability to record and track customer and transaction driven inquiries and events received through call center, order placement, and similar applications.
Depending on the other ATG applications currently in use within your organization, ATG Ticketing related items and features can be accessed from the ATG Service Center user interface tabs and panels, including:
Tickets tab - for creating and modifying tickets
Customers tab - for creating and modifying customer profiles
Tasks tab - for working with ticket tasks
