ATG Ticketing Guide for Business Users

Information captured during an ATG Knowledge session using the Research tab can be linked and/or unlinked to a ticket. Knowledge research items are displayed as Research Session activities in the Ticket Activity panel. When viewing a solution from the Research tab, you can also view a list of any associated tickets from the Associated Tickets panel.

Note: Available if using ATG Knowledge. See the ATG Knowledge Guide for Business Users for information and instructions about working with solutions and the Research tab.

Information captured in ATG Knowledge includes: