The purpose of a Self Service site is to enable customers to search for and/or resolve issues themselves using information available on the Self Service site. The ATG Self Service site enables a customer to contact your organization’s support center when they are not able to find what they are looking for on their own, or when additional help is required.
When a Contact Us form is submitted by a customer using the Self Service site, a ticket is automatically created and customer search history is appended to the ticket (recorded as Self Service activity in the Ticket Activity panel).
Note: See the ATG Self Service Guide for Business Users for more information about ATG Self Service.
