The All Tickets panel contains a list of all tickets stored in the system. The All Tickets panel results lists can be filtered by:
Assigned
Group
Channel
Status
Due Date
The All Tickets panel includes:
All Tickets Filter Item | Description |
|---|---|
Group | Select to filter the results list by owning group (ticket queue). |
Assigned | Select to filter the results list by assignment (All, Assigned, or Unassigned) |
Escalation Level | Select to filter the results list by escalation level. |
Channel | Select to filter the results list by communication type (Email, Phone, SMS). |
Status | Select to filter results by ticket status. See Ticket Status for more information. |
Due Date | Type a specific date (mm/dd/yyyy), or date range, to search using a specific ticket due date. Click the calendar icon to select a specific date. |
View (button) | Click to process the filter selection. |
The All Tickets Results list includes:
All Tickets Results List Item | Description |
|---|---|
Interaction Icon | Displays the communication channel type for the ticket. |
ID | Displays the ticket identification number. Click to open the Ticket Details pane. |
Act | Displays the number of ticket activities recorded for that ticket. |
Description | Displays the ticket description. |
Group | Displays the ticket owning group (ticket queue) . |
Assigned | Displays the assignment status. |
Esc | Indicates if the ticket has been marked for escalation. |
Status | Displays the ticket status. |
Due Date | Displays the ticket due date and time. |
