ATG Ticketing Guide for Business Users

ATG Knowledge Guide for Business Users

Designed to help business users understand and work with ATG Knowledge and the ATG Service Center user interface. Describes how to perform typical tasks such as searching for content, creating complex search queries, authoring content, sending content by e-mail, and viewing reports.

ATG Service Installation and Configuration Guide

Designed to help application administrators understand and work with ATG Service Administration, configure it to work with ATG Knowledge and ATG Self Service, and use ATG Service Administration to modify settings in ATG Knowledge and ATG Self Service.