The My Tickets panel provides a list of currently open and assigned tickets. You can view and work on tickets currently assigned to you from the My Tickets panel on the Tasks tab .
Note: If using ATG Knowledge, the Solution Queue is also available on the Tasks tab. See the ATG Knowledge Guide for Business Users for information and instructions about working with solutions and the Solution Queue.
To work on a ticket:
From the Tasks tab, click the Refresh button in the My Tickets panel to update the list of tickets currently assigned to you.
From the My Tickets list, locate the ticket you want to work on, and then click the ticket identification number. The Ticket Details pane is displayed (Tickets tab).
From the Ticket Details pane, click Work on Ticket in the Next Steps panel, and then continue with customer or ticket summary modifications as necessary.
