Oracle ATG

ATG Ticketing Guide for Business Users

. Documentation HomeFeedbackHighlightingPrev Up Next

Tickets Tab

 
  • Contents
  • Search
loading table of contents...
  • Introduction
    • Audience
    • Documentation Conventions
    • Related Documentation
    • Browser and Environment Requirements
  • ATG Ticketing Overview
    • About ATG Ticketing
      • ATG Ticketing Features
    • Requirements
    • Key Terms and Concepts
  • ATG Ticketing Layout
    • ATG Service Center
    • Global Context Area
    • Ticketing Side Panels
      • Next Steps Panel
      • Helper Panels
    • Tickets Tab
      • Ticket Search
      • Ticket Details
    • Customers Tab
      • Customer Search
      • Customer Management
    • Tasks Tab
      • My Tickets
      • All Tickets
    • Contribute Tab
    • Research Tab
    • Respond Tab
  • Working with the Global Context Area
    • Active Tickets
      • Viewing Active Tickets
      • Adding a Ticket Note
      • Adding a Call Activity Note
    • Customer
      • Viewing Customer Profile information
      • Global Context Area – Viewing Customer Profile Details
  • Working with Tickets
    • Searching for Tickets
      • Ticket Quick Search
      • Ticket Advanced Search
    • Creating a New Ticket
    • Modifying (Work on) a Ticket
      • Associating a Ticket
      • Closing a Ticket as a Duplicate
    • Working with Multiple Tickets/Windows
  • Working with Customers
    • Searching for Customers
    • Creating a New Customer
    • Linking a Customer to a Ticket
    • Changing a Customer Password
  • Working with Next Steps
    • Closing a Ticket
    • Deferring a Ticket
    • Escalating a Ticket
    • Printing a Ticket
    • Reassigning a Ticket
    • Releasing a Ticket
    • Reopening a Ticket
    • Sending a Ticket to a Group
  • Working with Ticket Tasks
    • Working with My Tickets
    • Working with All Tickets
  • ATG Ticketing and ATG Self Service
    • About ATG Self Service
    • Creating a Ticket (by Customer)
    • Viewing a Ticket (by Customer)
    • Closing a Ticket (by Customer)
  • Index