Ticket related tasks are assigned to individual users and/or groups. A user can select a ticket to work on at any time by selecting the ticket from their ticket task list, and then clicking Work on Ticket.
The Tasks tab contains two ticket task panels:
My Tickets
All Tickets
Note: If using ATG Knowledge, the Solution Queue is also available on the Tasks tab. See the ATG Knowledge Guide for Business Users for information and instructions about working with solutions and the Solution Queue.
