My Tickets contains a list of tickets assigned to an individual user.
The My Tickets panel includes:
My Tickets Item | Description |
|---|---|
Refresh (button) | Click to refresh the My Tickets list. |
Interaction Icon | Displays the last inbound communication channel type for the ticket. |
ID | Displays the ticket identification number. Click to open the Ticket Details pane. |
Act | Displays the number of ticket activities recorded for that ticket. |
Description | Displays the ticket description. |
Group | Displays the ticket owning group (ticket queue) . |
Esc | Displays the ticket escalation level. |
Status | Displays the ticket status. See Ticket Status for more information. |
Due Date | Displays the due date and time. |
