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Oracle® Server X5-2 Service Manual

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Updated: January 2018

Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface

Note -  The screens shown in this procedure might differ from those for your server.

This procedure uses the basic troubleshooting steps described in Basic Troubleshooting Process.

Use this procedure to troubleshoot hardware faults with the Oracle ILOM web interface and, if necessary, prepare the server for service.

Note -  This procedure provides one basic approach to troubleshooting hardware faults. It uses a combination of the Oracle ILOM web interface and the command-line interface (CLI). This procedure can be performed using only the Oracle ILOM CLI interface. For more information about the Oracle ILOM web interface and CLI, refer to http://www.oracle.com/goto/ilom/docs.

Before You Begin

  1. Log in to the server SP Oracle ILOM web interface.

    Open a browser and direct it using the IP address of the server SP. At the login screen, type a user name (with administrator privileges) and password at the log-in screen. The Summary Information screen appears.

    The Status section of the Summary Information screen provides information about the server subsystems, including:

    • Processors

    • Memory

    • Power

    • Cooling

    • Storage

    • Networking

  2. In the Status section of the Summary Information screen, identify the server subsystem that requires service.
    image:A screen capture showing the Oracle ILOM Summary                                     Information screen.

    In the above example, the Status screen shows that the Processor subsystem requires service. This indicates that a hardware component within the subsystem is in a fault state.

  3. To identify the component, click on Processors in the Status section.

    The Processor screen appears.

    image:A figure showing of the Oracle ILOM Processors                                     screen.

    The above example shows the Processors subsystem screen and indicates that CPU 0 has a fault.

  4. To get more information, click one of the Open Problems links.

    The Open Problems screen provides detailed information, such as the time the event occurred, the component and subsystem name, and a description of the issue. It also includes a link to an Oracle KnowledgeBase article.

    Tip  -  The System Log provides a chronological list of all the system events and faults that have occurred since the log was last reset and includes additional information, such as severity levels and error counts. The System Log also includes information on device not reported in the Subsystem Summary screen. To access the System Log, in the left panel, click System Log.

    In this example, the hardware fault with CPU 0 requires local/physical access to the server.

  5. Before accessing the physical server, review the Oracle X5-2 Server Product Notes for information related to the issue or the component.

    The product notes contain up-to-date information about the server, including hardware-related issues.

  6. To prepare the server for service, see Preparing for Service.
  7. Service the component.

    After servicing the component, you might need to clear the fault in Oracle ILOM. For more information, refer the service procedures for the component.