Go to main content

Oracle® Server X5-2 Service Manual

Exit Print View

Updated: January 2018

Getting Help

The following sections describe how to get additional help to resolve server-related problems.

Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use the following table to collect information that you might need to communicate to support personnel.

System Configuration Information Needed
Your Information
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration

Related Information

Locating the Chassis Serial Number

You might need to have your server serial number when you ask for service on your system. Record this number for future use. Use one of the following resources or methods to locate your server serial number.

  • The serial number is located on the Radio-frequency identification (RFID) label on the left side of the front panel bezel, next to the general status indicators. For illustrations of the server front panel, see About Controls and Connectors.

  • The serial number is recorded on the system information label that is attached to the top of the system in the front, left corner.

  • The serial number is recorded on the yellow Customer Information Sheet (CIS) attached to your server packaging. This sheet includes the serial number.

  • Using Oracle ILOM:

    • From the command-line interface (CLI), type the command: show/SYS.

    • From the web interface, view the serial number on the System Information screen.

  • Using Oracle System Assistant, view the serial number in the System Overview screen.