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Oracle® Server X5-2 Service Manual

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Updated: January 2018
 
 

Troubleshooting Server Hardware Faults

When a server hardware fault event occurs the system lights the Service Required LED and captures the event in the system event log (SEL). If you have set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, you should address it immediately.

To investigate a hardware fault, see the following:

Basic Troubleshooting Process

Use the following process to address a hardware fault (for the step-by-step procedure, see Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface).

  1. Identify the server subsystem containing the fault.

    You can use Oracle ILOM to identify the failed component.

  2. Review the Oracle Server X5-2 Product Notes.

    Once you have identified the hardware issue, review the Oracle Server X5-2 Product Notes. This document contains up-to-date information about the server, including hardware-related issues.

  3. Prepare the server for service using Oracle ILOM.

    If you have determined that the hardware fault requires service (physical access to the server), use Oracle ILOM to take the server offline, activate the Locate LED, and power off the server.

  4. Prepare the service work space.

    Before servicing the server, prepare the work space, ensuring electrostatic discharge (ESD) protection for the server and components.

    For handling instructions for devices sensitive to ESD, see Electrostatic Discharge Safety.

  5. Service components.

    To service the components, see the removal, installation, and replacement procedures in this document.


    Note -  A component designated as FRU must only be replaced by authorized Oracle Service personnel. Contact Oracle Services.
  6. Clear the fault in Oracle ILOM.

    Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a FRU ID clear the fault automatically.

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