Contents

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About this Guide

Revision History

1 Connecting Operations Monitor to Your Network

2 Initial Configuration

• Logging In
• Viewing Last Login Information
• Changing the Default Administrator Password
• Adjusting System Settings
• Adjusting Platform Settings and Defining the Network Topology
• Defining Web Interface Users

3 User Interface

• General
  • Requirements
  • Interface Arrangement
    • Language Selection
    • Panels
    • Tooltips and Help
    • Windows
    • Refresh Button
  • Tables
    • Filters
    • Quick User Inspection
  • Charts
    • Panning
  • Working with Message Flows
    • Displaying a Message Flow
    • Arranging Message Flows
    • Customizing the Display of Contents within Message Flows
    • Customizing the Visibility and Position of Network Devices within Message Flows
    • Viewing Individual Protocol Messages
    • Viewing Call Event ISUP Protocol Messages
    • Saving a Message Flow as an HTML File
    • Saving a Call Event Message Flow as a PDF File
• Dashboard
  • Configuring Your Personal Dashboard
    • Adding a Dashboard Panel
    • Removing a Dashboard Panel
    • Rearranging Dashboard Panels
• Alerts
  • Alerts Table
  • Alert Definition Tab
    • Creating Alert Definitions
    • Actions
    • Alert Name and Priority
    • Editing and Deleting Alert Definitions
  • Parameters
    • Statistics Metrics
    • Synthetic KPIs
      • User Agent
      • Highlighted Devices
      • Alert on match
    • Device Monitoring
    • Phone Number Alerting
• Traces
  • Packet Buffer
    • Traces Info Panel
    • Signaling Traffic Capture Panel
  • Examples
    • Running and Finished Traces Panel
• Packet Inspector
  • Packet Inspector Page
    • Query Panel
    • Search Results Preview Panel
  • Query Examples
• Apps
  • Available Apps
  • Uploading Apps
  • Running Apps
  • Scheduling Apps
  • View App Runs
  • View App Results
  • Scheduling App Execution
    • Removing an App Schedule
    • Cron Expressions

4 Operations

• KPI/Metrics
  • KPI/Metrics Monitoring Chart
  • KPI/Metrics Monitoring Grid
  • Library: Platform-Wide Metrics and KPIs
    • Pre-Defined Metrics
    • IETF KPIs and Metrics
    • Advanced Metrics
  • Library: Per-Device Metrics and KPIs
    • Pre-Defined Metrics
    • IETF Metrics
    • Advanced Metrics
  • Filtering in the Metrics/KPIs List
  • Restricting the Scope of Metrics/KPIs
  • Average Metrics/KPIs
  • Favorite Metrics/KPIs
• Bulk KPI/Metrics Creation and Removal
  • Invocation
  • Information Shown
  • Usage
  • Limitations
• About Synthetic KPIs
  • Creating Synthetic KPI
  • Editing Synthetic KPI
  • Deleting Synthetic KPI
  • Arithmetic Expression Syntax
• Calls
  • Call Legs
    • DTMF Tones in Call Flow
  • Call States
  • Active Calls Chart
  • Recent Calls
    • Recent Calls Table
    • Filtering
    • Advanced Filtering
    • Toolbar
    • Right-Click Menu
    • Paging
  • Call Details Window
    • Segments
    • Media Summary
    • ISR
    • Messages
    • Call Details Toolbar
    • Downloading Call Details to a PCAP File
    • Device Visibility in Realms
• Voice Quality
  • Voice Quality Source
    • Operations Monitor RTP Probes
    • User Agent Statistics
    • SIP Voice Quality Events (application/vq-rtcpxr)
    • Other Voice Quality Monitors
  • Voice Quality Chart
    • Voice Quality Chart for MOS
    • Voice Quality chart for Packet Loss
    • Voice Quality Chart for Jitter
  • CSV Export
  • Active Calls During a Period of Bad Quality
  • Voice Quality Charts Per Device
  • Media Summary
  • Media Details
• Media Recording
  • Recording RTP Streams
  • Downloading Recorded RTP Streams
• Registrations
  • Registered Users Panel
  • Registrations Table
  • Registration Event Categories
  • Registrations Table Actions
    • Right-Click Contextual Menu
  • Paging
  • Registration Details
    • Registration Details Actions
• User Devices
  • User Devices Chart
  • Operations on User Devices
  • Devices List Panel
    • Right-Click Menu
  • Users Using a Specific User Device
• Trunks/Prefixes
• Devices
  • Device Map
    • Device Map Toolbar
  • Device Selection Panel
  • Device Monitoring Status
  • Device Metrics Chart
  • Calls Going Through This Device Tab
  • Terminated Calls Tab
  • Originated Calls Tab
  • Registrations Tab

5 Customers

• User Tracking
  • User Search Panel
  • Registrations Panel
  • User Actions
  • User Calls Panel
• IP Tracking
  • IP Search Panel
  • Registered Users Panel
  • Calls Panel
• Link Quality
  • Check Link Quality to a Subscriber
  • Check Link Quality to a Proxy

6 Control Plane Monitor

• KPI/Metrics
• Transactions
  • Filtering Columns
  • Transaction Details
  • Message Flow
• Devices
  • Incoming Transactions
  • Outgoing Transactions
• IMSI Search

7 Settings

• General Settings
  • Status
  • Actions
  • External IP/hostname
• Network
  • Probes
  • Mediation Engine Connector
  • Disconnecting Mediation Engine from Mediation Engine Connector
• Platform
  • Platform Devices
    • Device Types
    • SBC/B2BUA Call Merging
    • 3PCC Options
    • Device Identification
    • Providing a Name
    • Visibility Configuration
    • Configuring Devices for the Mediation Engine Connector
    • Configuring Devices for Voice Quality Measurement
  • Device Monitoring
    • Enabling Device Monitoring
    • Adding and Editing Monitored Devices
    • Device Monitoring Parameters
  • Realms Definitions
    • Realms Table
    • Realm Patterns Table
    • Realms Header Specification
  • Automatic Realm Pattern Import
    • About Formatting the CSV File
    • Sorting Realms
    • Importing Realms at a Daily Frequency
    • Editing the CSV File
  • IP Tags
  • Prefix Tags
• Number Determination Sources
• System Management
  • System Settings
    • B2B Backlog Search for Merging 3PCC Call
    • B2B Incoming Backlog Search for Merging
    • B2B Outgoing Backlog Search for Merging
    • Call Flow Messages
    • Call Flow Maximum Height/Width
    • Call Flow Parallel Loading
    • Calls Partition Size
    • Call Report Maximum Number of Messages
    • Enabled Device Map
    • Future Maximum Search
    • High Threshold for MOS
    • Group New Registrations from the Same User
    • Ignore Internal Registrations
    • Low Threshold for MOS
    • Match Registration Events by Comparing a Suffix of the Username
    • Matching a Message to a Device
    • Matching a Message to an Existing Call Leg
    • Maximum Concurrent Sessions
    • Maximum Stored Script Runs
    • Maximum Script Output Size
    • Maximum Simultaneous Script Runs
    • Newest Search Cache
    • Oldest Search Cache
    • Recurrent Alerts Threshold
    • Registrations Gone Events
    • Search for Matching Registration Segments
    • Session-Timeout For Calls
    • Timeout for Mediation Engine Querying
    • Timeout for Restore Savepoint
    • User Devices Ignore Internal Registrations
    • Users Loose Searching
    • Use User Domains
    • Web Session Timeout
  • Oracle SBC Config Upload
    • Import Window
  • Language Settings
• SFB
  • Skype For Business Filter
• Privacy Settings
  • SIP Header Anonymization
  • Anonymizing SIP Headers
• External Devices
  • RADIUS Authentication
  • SNMP Options
    • SNMP Traps
    • SNMP Daemon
    • Exported Counters
    • System Monitoring
  • FTP Server
  • Voice Quality Collector
• Configuration Savepoints
• User Management
  • Add a New User
    • User Information
    • Selecting a Role
    • User Permissions
    • User Realm
    • Overview Information
    • Requirements for RADIUS Authentication
  • Role Management
    • Adding a Role
    • Editing a Role
    • Deleting a Role
    • Adding Rights to a Role
    • Removing Rights from a Role
  • External Authentication Authorization
  • Password Settings
    • Enabling or Disabling User Accounts

8 Call Merging Algorithms

• Merging and Correlating Calls
• Syntax
• Tests Reference
  • call_id ([suffix])
  • hf_equals (header)
  • hf_any_equals (headers)
  • hf_any_equals_all (headers)
  • hf_equals_prefix (length, header)
  • hf_param_equals (header, param)
  • hf_uri_param_equals (header, param)
  • sdp_media_ip_port ()
  • sdp_session_id ()
  • time_diff (interval1, interval2)
  • uri_user (suffix, list_of_headers)
  • uri_user_max (suffix, list_of_headers)
  • uri_user_all (suffix, list_of_headers)
  • uri_user_all_max (suffix, list_of_headers)
  • cxpn_uri (suffix, list_of_headers)
  • cxpn_uri_max (suffix, list_of_headers)
  • cxpn_uri_all (suffix,list_of_headers)
  • cxpn_uri_all_max (suffix,list_of_headers)
  • cdpn (suffix)
  • cgpn (suffix)
• Test Usage Limitations
• Examples
  • Match by the Caller and the Callee
  • Match by Generic Algorithm

9 Implementing Apps

• Structure of an App
• Apps API
• Using the Apps API Examples
• Remote App Procedure Calls
  • Invoking an App
  • Retrieving the Results of an App Run

10 REST API

• Interface Description
• The Format of List Resources

11 New REST API

• API Key
• Getting Started
• Usecase Backup
• Usecase High Availability
• Examples
• Reference
  • Fundamental Concepts
  • Configuration Savepoints
  • Calls
    • Filter Design Template
    • Creating a Filter for a Specific Column
  • Registrations
  • KPI
• Reverse Engineering of API Calls

12 Client-Side Add-Ons

• Structure of an Add-On
• Packaging
• Management
• Code Examples

13 Diameter Transaction Records (TDRs)

14 Public CDR Generation

• Customizing CDR Generation

15 Voice Quality Records (MDRs)

16 Troubleshooting

• First Aid
• Suggestions for Specific Error Cases

17 Health Check Daemon

• Introduction
• Editing cghealth Daemon Configuration File
• Setting Hard Limit for Services
• Restarting Services
• Nightly Check for Individual Service Memory Usage

18 Configuring the MGCP Correlation

• Introduction
  • Configuring the MGCP Correlation
    • Understanding MGCP NCS Signalling
    • Mapping Endpoint IDs to Phone Numbers
    • Working with MGCP Endpoints With a disp Prefix
    • Endpoint Utilities Reference

19 Configuring Operations Monitor with Interactive Session Recorder

• Permission Settings for Accessing ISR Recordings
• Enabling ISR for Accessing Call Recordings
• Configuring Platform Devices Using Custom Algorithm

20 Key Performance Indicator Reference

• KPIs
  • Platform-Wide and Prefix Tag KPIs
  • Device, Trunk and IP Tag KPIs

A System Settings Summary