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  • Title and Copyright Information
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  • 1 About This Guide
    • Audience and Scope
    • Related Guides
  • 2 Implementation Overview
    • Setup Tasks List
  • 3 Set Up Users and Roles
    • Import Roles and Privileges into Security Console
    • Set Up Financial Services Roles Using Simplified Setup
    • Create Roles for Retail Banking
    • Create Roles for Commercial Banking
    • Create Administrator Roles for Financial Services
  • 4 Configure Page Layouts and Add Users to Roles
    • Assign Roles to Retail Banking Layouts
    • Add Users to Financial Services Job Roles
    • Assign Roles to Commercial Banking Layouts
  • 5 Rename Account to Companies
    • Rename Account to Companies for Commercial Banking
  • 6 Enable the Accounts and Contacts Functional Area
    • Enable Functional Areas in the Sales Offering: Explained
  • 7 Perform Page Composer Configurations
    • Perform Page Composer Configurations
    • Hide Dashboard Icon on Welcome Springboard
    • Enable Households Icon on Navigator and Welcome Springboard
    • Hide Companies Icon on Navigator and Welcome Springboard for Retail Banking
  • 8 Configure Reports and Analytics
    • Configure KPI Dashboard for Retail Banking
    • Configure Reports for Retail Banker
    • Configure Reports for Retail Bank Manager
    • Configure Reports for Commercial Banker and Commercial Bank Manager
    • Change Filters for the Loan Pipeline Report
  • 9 Configure Sales Organization
    • Configure Sales Organization as the Inventory Organization
  • 10 Set Up Intelligent Advisor
    • Set Up Intelligent Advisor Interview
  • 11 Configure Open Authorization
    • Authorization for Intelligent Advisor Integration
  • 12 Configure Item Types
    • Configure Item Types Required for Needs Analysis Interviews
  • 13 Set Up Profile Option
    • Set Up Profile Option for Creating Customer Relationship Management Product
  • 14 Configure File Import and Export
    • Configure File Import and Export
  • 15 Configure Sales Processes
    • Configure Sales Processes
  • 16 Understand Role-Based Security
    • Understand Role-Based Access and Security Considerations
  • 17 Update Needs Analysis Interviews
    • Update Needs Analysis Interviews
  • 18 Understand Adaptive Case Management
    • Application Composer Configuration for Case Management
      • Prepare Environment for Application Composer Configuration for Case Management
      • Configure Fields for the Data Model Configuration
      • Configure Default Fields for Service Request
      • Configure Service Request Status Values
      • Create Custom Fields for Service Request Contact Member
      • Create Custom Fields for Contact
    • Web Service Configurations
      • Register Web Service for Initiate Action Plan
      • Register Web Service for Reading Task ID
      • Register Web Service for Cancel Action Plan
    • Configure Object Functions for Service Request
      • Configure an Object Function for Initiate Action Plan
      • Configure an Object Function for Cancel Action Plan
      • Configure Actions for Service Request
    • Configure Service Request Creation Page Layouts
      • Configure Default Custom Layout
      • Configure Deceased Estate Layout
    • Configure Service Request Details Page Layouts
      • Configure Default Custom Layout
      • Configure Before Action Plan Layout
      • Configure After Action Plan Layout
      • Configure After Canceled Layout
    • Configure Contact Details Page Layouts
      • Configure Default Custom Layout
      • Verification and Diagnoses
    • Display Task List in Subtab Configurations
      • Register a Web Application for Mashup Content
      • Add the Contents to Subtabs of Service Request
    • Configure My Worklist and My Tasks for Home page
      • Configure Page Integration
      • Expose New Pages to UI
      • Perform UI Adjustments
    • Add Field Validations
      • Validate that Date of Death isn't a Future Date
    • Add Field Triggers
      • Set Date of Birth with Value from Contact
    • Add Object Triggers
      • Set Service Request Contact List from Contact Relationships
    • Download and Use Oracle Integration Application Template for the Deceased-Estate
    • Set Up Roles and Test the Process with a REST Client
    • Set Up Intelligent Advisor Connection
    • Deploy Intelligent Advisor Interview
    • Oracle CX Sales Setup
      • Register Intelligent Advisor Interview as a Web Application
      • Deploy Intelligent Advisor Interview Using a Link
      • Set Up Profile Options for Contact Type
    • Oracle Identity Cloud Service Configurations for Adaptive Case Management
      • Set Up Users and Roles in Oracle CX Sales for Adaptive Case Management
      • Set Up User and Role Synchronization from Oracle CX Sales to Oracle Identity Cloud Service
      • Verify Synchronization Result
      • Grant Access for Oracle Integration
      • Map Oracle Identity Cloud Service Groups to Oracle Integration Process Roles