- Title and Copyright Information
- Get Help
- 1 About This Guide
- 2 Implementation Overview
- 3 Set Up Users and Roles
- 4 Configure Page Layouts and Add Users to Roles
- 5 Rename Account to Companies
- 6 Enable the Accounts and Contacts Functional Area
- 7 Perform Page Composer Configurations
- 8 Configure Reports and Analytics
- 9 Configure Sales Organization
- 10 Set Up Intelligent Advisor
- 11 Configure Open Authorization
- 12 Configure Item Types
- 13 Set Up Profile Option
- 14 Configure File Import and Export
- 15 Configure Sales Processes
- 16 Understand Role-Based Security
- 17 Update Needs Analysis Interviews
- 18 Understand Adaptive Case Management
- Application Composer Configuration for Case Management
- Prepare Environment for Application Composer Configuration for Case Management
- Configure Fields for the Data Model Configuration
- Configure Default Fields for Service Request
- Configure Service Request Status Values
- Create Custom Fields for Service Request Contact Member
- Create Custom Fields for Contact
- Web Service Configurations
- Configure Object Functions for Service Request
- Configure Service Request Creation Page Layouts
- Configure Service Request Details Page Layouts
- Configure Contact Details Page Layouts
- Display Task List in Subtab Configurations
- Configure My Worklist and My Tasks for Home page
- Add Field Validations
- Add Field Triggers
- Add Object Triggers
- Download and Use Oracle Integration Application Template for the Deceased-Estate
- Set Up Roles and Test the Process with a REST Client
- Set Up Intelligent Advisor Connection
- Deploy Intelligent Advisor Interview
- Oracle CX Sales Setup
- Oracle Identity Cloud Service Configurations for Adaptive Case Management
- Set Up Users and Roles in Oracle CX Sales for Adaptive Case Management
- Set Up User and Role Synchronization from Oracle CX Sales to Oracle Identity Cloud Service
- Verify Synchronization Result
- Grant Access for Oracle Integration
- Map Oracle Identity Cloud Service Groups to Oracle Integration Process Roles
- Application Composer Configuration for Case Management