Table of Contents

• Title and Copyright Information
• Preface
  • Audience
  • Help
  • Documentation Accessibility
  • Diversity and Inclusion
  • Related Resources
  • Conventions
  • Comments and Suggestions
• 1 About Investigation Hub
• 2 Getting Started
• 3 Viewing and Searching Cases
• 4 Investigating Cases
  • 4.1 Investigating AML Cases
    • 4.1.1 Using Case View
    • 4.1.2 Using Entity View
    • 4.1.3 Viewing an Entity Graph
    • 4.1.4 Viewing the Transaction List
  • 4.2 Investigating CS Cases
    • 4.2.1 Using Case View
    • 4.2.2 Using Entity View
  • 4.3 Investigating TF Cases
    • 4.3.1 Configuration for Case Disposition
      • 4.3.1.1 Configuration for Event-level Disposition
        • 4.3.1.1.1 Event Decision
        • 4.3.1.1.2 Event Exemption
        • 4.3.1.1.3 Configuration for Case-level Disposition
    • 4.3.2 Case Action
      • 4.3.2.1 Analyst User
        • 4.3.2.1.1 Escalating the Case
        • 4.3.2.1.2 Recommending to Block the Case
        • 4.3.2.1.3 Recommending to Release the Case
      • 4.3.2.2 Supervisor User
        • 4.3.2.2.1 Blocking the Case
        • 4.3.2.2.2 Rejecting the Case
        • 4.3.2.2.3 Releasing the Case
  • 4.4 Investigating KYC Cases
    • 4.4.1 Using Case View
    • 4.4.2 Using Entity View
• 5 Acting on Cases
  • 5.1 Using Actions
    • 5.1.1 Uploading the Evidence
    • 5.1.2 Updating the Status
      • 5.1.2.1 Closing the Cases
    • 5.1.3 Assigning the Cases
    • 5.1.4 Updating the Narrative
    • 5.1.5 Updating the Case Details
    • 5.1.6 Adding Transactions
    • 5.1.7 Viewing the Audit History
    • 5.1.8 Updating Override KYC Risk Score
    • 5.1.9 Request for Information
      • 5.1.9.1 Create New Request for Information
      • 5.1.9.2 Cancel RFI
      • 5.1.9.3 Acknowledge No Response for RFI
      • 5.1.9.4 Send RFI Reminder
      • 5.1.9.5 Resolve RFI
      • 5.1.9.6 Responses
  • 5.2 Updating Bulk Action
  • 5.3 Generating Dossier
    • 5.3.1 Viewing Case Details, Description and Narrative
    • 5.3.2 Viewing Entity and Related Entities Details
    • 5.3.3 Viewing Accounts
    • 5.3.4 Viewing Graph
    • 5.3.5 Reviewing Cases
    • 5.3.6 Completing Dossier
• 6 Creating Cases
• 7 Viewing My Request for Information
• 8 Accessing Investigation Hub Administration
  • 8.1 Default Settings for Graph UI
  • 8.2 Managing Case Template
    • 8.2.1 Creating Case Template
    • 8.2.2 Updating Case Template
  • 8.3 Configure Match Quality of Events
  • 8.4 Using Workflow Designer
    • 8.4.1 Workflow Configuration
      • 8.4.1.1 Viewing Workflow
      • 8.4.1.2 Add Workflow
      • 8.4.1.3 Add Workflow from an Existing Workflow
      • 8.4.1.4 Edit Workflow
      • 8.4.1.5 Clone Workflow
      • 8.4.1.6 Delete Workflow
      • 8.4.1.7 Add Configuration
    • 8.4.2 Actions
      • 8.4.2.1 Add Action
      • 8.4.2.2 Edit Action
      • 8.4.2.3 Delete Action
    • 8.4.3 Action Reasons
      • 8.4.3.1 Add Action Reason
      • 8.4.3.2 Edit Action Reason
      • 8.4.3.3 Delete Action Reason
    • 8.4.4 Status
      • 8.4.4.1 Add Status
      • 8.4.4.2 Edit Status
      • 8.4.4.3 Delete Status
    • 8.4.5 Triggers
      • 8.4.5.1 Add Trigger
      • 8.4.5.2 Edit Trigger
      • 8.4.5.3 Delete Trigger
    • 8.4.6 Workflow Mapping
  • 8.5 Using Case Designer
    • 8.5.1 Case Type
      • 8.5.1.1 Add Case Type
      • 8.5.1.2 Edit Case Type
    • 8.5.2 Correlation Rules
      • 8.5.2.1 Add Correlation Rule
      • 8.5.2.2 Edit Correlation Rule
  • 8.6 Manage RFI Templates
    • 8.6.1 Templates
      • 8.6.1.1 Add RFI Template
      • 8.6.1.2 Modify RFI Template
    • 8.6.2 Questionnaires
      • 8.6.2.1 Create Questionnaire
      • 8.6.2.2 Configure Questionnaire
        • 8.6.2.2.1 Add Section
        • 8.6.2.2.2 Modify Section
        • 8.6.2.2.3 Add Question
        • 8.6.2.2.4 Modify Question
        • 8.6.2.2.5 Add Display Condition
        • 8.6.2.2.6 Modify Display Condition
      • 8.6.2.3 Edit Questionnaire
      • 8.6.2.4 Preview RFI Questionnaire
      • 8.6.2.5 Duplicate Questionnaire
  • 8.7 Transaction Filtering Case Closure Configuration
  • 8.8 Setting Transaction Filter
  • 8.9 Currency Transaction Reporting Administration
  • 8.10 Setting CTR Priority
• 9 Performing Real-Time Customer Screening
  • 9.1 Accessing Real-Time Customer Screening for IHub
  • 9.2 Real-Time Customer Screening for Individual
  • 9.3 Real-Time Customer Screening for Entity
  • 9.4 Screening Results for Individual and Entity
  • 9.5 Screening and Creating Case Results for Individual and Entity
• 10 About Currency Transaction Report
  • 10.1 Creating a Currency Transaction Report
  • 10.2 Preparing Reports for E-Filing
  • 10.3 Managing reports
    • 10.3.1 Viewing CTR Cases
    • 10.3.2 Updating Assignee
    • 10.3.3 Changing due date for reports
    • 10.3.4 Uploading Evidence
    • 10.3.5 Validating event errors in report
    • 10.3.6 Adding or removing transactions in report
    • 10.3.7 Editing transaction in report
    • 10.3.8 Adding or removing people in report
    • 10.3.9 Editing person details
    • 10.3.10 Viewing and changing financial institution
    • 10.3.11 Deleting transaction from report
  • 10.4 E-Filing
• A Using Interactive Reports
  • A.1 Using Select Columns To Search Icon
  • A.2 Using Search Report
  • A.3 Using Actions Menu
    • A.3.1 Selecting Columns to Display
    • A.3.2 Adding a Filter
    • A.3.3 Using Data Option
      • A.3.3.1 Selecting Sort Order
      • A.3.3.2 Defining an Aggregation
      • A.3.3.3 Computing Columns
      • A.3.3.4 Executing a Flashback Query
    • A.3.4 Using Format Option
      • A.3.4.1 Creating a Control Break
      • A.3.4.2 Adding Highlight
      • A.3.4.3 Formatting Rows Per Page
    • A.3.5 Using Chart
    • A.3.6 Using Group By
    • A.3.7 Using Pivot
    • A.3.8 Using Report
    • A.3.9 Downloading Report
    • A.3.10 Subscribing Updated Report through an Email