Installing

Refer to

ATG Knowledge Only
ATG Knowledge and Self Service
ATG Self Service Only

Defining Global Context Area Defaults

Configuring Ticket Reason Codes and Contexts

Indicating Ticket Status/Sub-status

Modifying Ticket Escalation

Setting Default Ticket Priority

Generating Ticket ID Spaces

Configuring Scheduled Services

ATG Self Service with Authoring

Ticketing is not available in ATG Self Service with Authoring.

 
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