ATG Service Installation and Configuration Guide

Installing

Refer to

ATG Knowledge Only
ATG Knowledge and Self Service
ATG Self Service Only

Defining Global Context Area Defaults

Configuring Ticket Reason Codes and Contexts

Indicating Ticket Status/Sub-status

Modifying Ticket Escalation

Setting Default Ticket Priority

Generating Ticket ID Spaces

Configuring Scheduled Services

ATG Self Service with Authoring

Ticketing is not available in ATG Self Service with Authoring.