Perform a Research session from an external CRM application using the ATG Service Center Research tab. To perform a search, pass in the external system name and the external ticket identification number. The values for these parameters are passed directly to the SearchFormHandler. See the ATG Search Administration Guide and the ATG Knowledge Guide for Business Users. Once complete, the ATG Service Center Research tab is displayed.
The op value must be set to
initialSearchThe
searchTextValuesmust be set to the string to search forThe login must be set to the same user name used to log in before issuing the http request
An example HTTP request to perform a search: http://mywisdomserver.com:8080/agent/agentIntegrationService?op=initialSearch&login=serviceLogin&ticket=1234&externalSystem=foobarSystem&searchTextValues=macintosh
Note: The ticket must be set to a valid external ticket id and externalSystem must be set to a valid external CRM system name if the user would like the search to take place within the context of an existing ticket. The ATG ticket is located based on the external ticket and external system name.
