The following table lists ATG Knowledge-specific Direct Access Rights available for security purposes.
Direct Access Right | Description |
---|---|
| Allowed to view the main Active Tickets panel |
| Allowed to view customizable panel #1 (uses customer profile to populate slot) |
| Allowed to view customizable panel #2 (uses customer profile to populate slot) |
| Allowed to view customizable panel #3 (uses agent profile to populate slot) |
| Allowed to view the panel containing slots customized for agents |
| Allowed to Add to Recommended Reading |
| Allowed to Assign Tasks to Users |
| Allowed to Manage Claimed Tasks |
| Allowed to Manage Public Queries |
| Allowed to Manage Queries |
| Allowed to Perform Advanced Search |
| Allowed to Release Task to Group |
| Allowed to View Public Queries |
| Allowed to access content |
| Allowed to access author solution panel in Contribute |
| Allowed to access find similar solutions panel in Contribute/Research |
| Allowed to access view solution history panel in Contribute |
| Allowed to access merge solutions panel in Contribute |
| Allowed to access edit solution properties panel in Contribute |
| Allowed to access quick find panel in Contribute/Research |
| Allowed to access quick find solution results panel in Contribute/Research |
| Allowed to view Contribute tab |
| Allowed to access assign solution task panel in Contribute |
| Allowed to access research view file document panel in Contribute/Research |
| Allowed to access research view solution document panel in Contribute/Research |
| Allowed to access customer account panel in Customer tab |
| Allowed to access customer info panel in Customer tab |
| Allowed to view main panel in Customer tab |
| Allowed to access customer order history panel in Customer tab |
| Allowed to access customer search results panel in Customer tab |
| Allowed to access customer search panel in Customer |
| Allowed to view the panel containing slots customized for customers |
| Allowed to access customers tab |
| Allowed to access customer ticket history panel in Customer |
| Allowed to access any error panel |
| General right to see the Dashboard link in the BCC |
| Allowed to access general preferences panel in Preferences |
| Allowed to access favorites panel in Helpful Panels |
| Allowed to access hot solutions panel in Helpful Panels |
| Allowed to access statistics panel in Helpful Panels |
| Allowed to access management toolbox panel in Helpful Panels |
| Allowed to access open solution panel in Helpful Panels |
| Allowed to access recent documents panel in Helpful Panels |
| Allowed to access recent search criteria panel in Helpful Panels |
| Allowed to access recent tickets panel in Helpful Panels |
| Allowed to access recommended reading panel in Helpful Panels |
| Allowed to access search results panel in Helpful Panels |
| Allowed to access case history panel in Helpful Panels |
| Allowed to access case summary panel in Helpful Panels |
| Allowed to access info panel in Helpful Panels |
| Allowed to access solution query editor panel in Query Builder |
| Allowed to access query results panel in Query Builder |
| Allowed to access solution queries panel in Query Builder |
| Allowed to access view reports panel in Reports |
| Allowed to access report selection panel in Reports |
| Allowed to access reports tab |
| Allowed to view the Advisor pane in the Research tab |
| Allowed to access browse topic panel in Research/Find |
| Allowed to access contribute-research split screen |
| Allowed to access view file document panel in Research/Find |
| Allowed to access results panel in Research/Find |
| Allowed to access search panel in Research/Find |
| Allowed to access view solution document panel in Research/Find |
| Allowed to access view solution history panel in Research/Find |
| Allowed to access view solution properties panel in Research/Find |
| Allowed to access view solution tasks panel in Research/Find |
| Allowed to access view solution cases panel in Research/Find |
| Allowed to view Research tab |
| Allowed to access content browser panel in Communicate |
| Allowed to access send message panel in Communicate |
| Allowed to access linked solutions panel in Communicate |
| Allowed to access respond tab |
| Allowed to login and use the Service Admin client |
| Allowed to access helpful utility panels |
| Super Administrator right (access to all areas) Note: Changing the Super Administrator right is not supported and may cause errors in the Knowledge application. |
| Allowed to access all tickets panel in Tasks |
| Allowed to access task list panel in Tasks |
| Allowed to access my tickets panel in Tasks |
| Allowed to access task list review queries panel in Tasks |
| Allowed to access tasks tab |
| Allowed to access ticket history panel in Tickets |
| Allowed to view Global Ticket Context panel |
| Allowed to access ticket customer info panel in Tickets |
| Allowed to access ticket search results panel in Tickets |
| Allowed to access ticket search panel in Tickets |
| Allowed to access ticket summary panel in Tickets |
| Allowed to access tickets tab |
| Allowed to login and use the Service Center client |