SelfService | access to Self Service site only |
Service Reports Access | Generic Access to the ATG Dashboard Note: This role is a template role, used to grant ATG Dashboard access to the BusinessManager, ContentReviewer, KnowledgeManager, StyleReviewer, and Service-Super-Admin roles. |
ServiceAdmin | serviceAdminDefaultRight
serviceAdminLogin |
Service-Super-Admin | Super Administrator Right |
BusinessManager | Service Reports Access (template role)
Allowed to View Solution Reports
Allowed to View User Reports
contentColumn
ErrorPanel
GlobalPanel
serviceAdminLogin
sidebarColumn
workspaceLogin |
ContentReviewer | Service Reports Access (template role)
AgentSlotsPanel
Allowed to Add to Recommended Reading
Allowed to Assign Tasks to Users
Allowed to Manage Public Queries
Allowed to Manage Queries
Allowed to Perform Advanced Search
Allowed to Release Task to Group
Allowed to Set Statement-Level security
Allowed to View Public Queries
Allowed to create solution
Allowed to discard solution
Allowed to merge solution
Allowed to open for edit a disabled solution
Allowed to open for edit externally published solution
Allowed to open for edit internally published solution
Allowed to open for edit solution being reworked
Allowed to open for edit solution in Content Review
Allowed to open for edit solution in Style Review
Allowed to open for edit solution in draft
Allowed to recommend solution for delete
Allowed to recommend solution for disable
Allowed to revert solution
Allowed to suggest change to solution
contentColumn
ContributeAuthoringPanel
ContributeFindSimilarPanel
ContributeHistoryPanel
ContributeMergePanel
ContributePropertiesPanel
ContributeQuickFindPanel
ContributeResultsPanel
ContributeTab
ContributeTaskAssignmentPanel
ContributeViewFileDocumentPanel
ContributeViewSolutionPanel
CustomerSlotsPanel
ErrorPanel
GlobalPanel
HelpfulFavoritesPanel
HelpfulHotSolutionsPanel
HelpfulOpenByIDPanel
HelpfulRecentSearchesPanel
HelpfulRecentlyViewedPanel
HelpfulRecommendedReadingPanel
HelpfulSearchResultsPanel |
ContentReviewer (continued) | Perform Task on draft solution
Perform Task on proposed solution
Perform Task on solution being reworked
Perform Task on solution in Content Review
Perform Task on solution recommended for deletion
Perform Task on solution recommended for disable
Perform Task on solution with suggested changes
QueryBuilderEditorPanel
QueryBuilderResultsPanel
QueryBuilderSolutionQueriesPanel
ResearchAdvisorPanel
ResearchBrowsePanel
researchColumn
ResearchFileDocumentPanel
ResearchResultsPanel
ResearchSearchPanel
ResearchSolutionDocumentPanel
ResearchSolutionHistoryPanel
ResearchSolutionPropertiesPanel
ResearchSolutionTasksPanel
researchTab
RespondBrowseContentPanel
RespondComposeMessagePanel
RespondLinkedSolutionsPanel
respondTab
sidebarColumn
TasksAuthoringTasksPanel
TasksReviewSolutionQueriesPanel
tasksTab
View disabled solution
View draft solution
View externally published solution
View internally published solution
View solution being reworked
View solution in Content Review
View solution in Style Review
workspaceLogin |
KnowledgeManager | Service Reports Access (template role)
AgentSlotsPanel
Allowed to Assign Tasks to Users
Allowed to Manage Claimed Tasks
Allowed to Release Task to Group
Allowed to create solution
Allowed to discard solution
Allowed to merge solution
Allowed to open for edit externally published solution
Allowed to open for edit internally published solution
Allowed to open for edit solution being reworked
Allowed to open for edit solution in Content Review
Allowed to open for edit solution in Style Review
Allowed to open for edit solution in draft
Allowed to propose solution
Allowed to recommend solution for delete
Allowed to recommend solution for disable
Allowed to revert solution
Allowed to suggest change to solution
contentColumn
ContributeAuthoringPanel
ContributeFindSimilarPanel
ContributeHistoryPanel
ContributeMergePanel
ContributePropertiesPanel
ContributeQuickFindPanel
ContributeResultsPanel
contributeTab
ContributeTaskAssignmentPanel
ContributeViewFileDocumentPanel
ContributeViewSolutionPanel
CustomerSlotsPanel
ErrorPanel
GlobalPanel
HelpfulFavoritesPanel
HelpfulHotSolutionsPanel
HelpfulManagementToolboxPanel
HelpfulOpenByIDPanel
HelpfulRecentSearchesPanel
HelpfulRecentlyViewedPanel
HelpfulRecommendedReadingPanel
HelpfulSearchResultsPanel |
KnowledgeManager (continued) | Perform Task on draft proposal of solution
Perform Task on draft solution
Perform Task on proposed solution
Perform Task on solution being reworked
Perform Task on solution in Content Review
Perform Task on solution in Style Review
Perform Task on solution recommended for deletion
Perform Task on solution recommended for disable
Perform Task on solution with suggested changes
QueryBuilderEditorPanel
QueryBuilderResultsPanel
QueryBuilderSolutionQueriesPanel
ResearchAdvisorPanel
ResearchBrowsePanel
researchColumn
ResearchFileDocumentPanel
ResearchResultsPanel
ResearchSearchPanel
ResearchSolutionDocumentPanel
ResearchSolutionHistoryPanel
ResearchSolutionPropertiesPanel
ResearchSolutionTasksPanel
researchTab
RespondBrowseContentPanel
RespondComposeMessagePanel
RespondLinkedSolutionsPanel
respondTab
serviceAdminLogin
sidebarColumn
TasksAuthoringTasksPanel
TasksReviewSolutionQueriesPanel
tasksTab
View disabled solution
View draft solution
View externally published solution
View internally published solution
View solution being reworked
View solution in Content Review
View solution in Style Review
workspaceLogin |
StyleReviewer | Service Reports Access (template role)
AgentSlotsPanel
Allowed to Assign Tasks to Users
Allowed to Manage Queries
Allowed to Perform Advanced Search
Allowed to Release Task to Group
Allowed to Set Statement-Level security
Allowed to View Public Queries
Allowed to create solution
Allowed to discard solution
Allowed to merge solution
Allowed to open for edit externally published solution
Allowed to open for edit internally published solution
Allowed to open for edit solution being reworked
Allowed to open for edit solution in Content Review
Allowed to open for edit solution in Style Review
Allowed to open for edit solution in draft
Allowed to recommend solution for delete
Allowed to recommend solution for disable
Allowed to revert solution
Allowed to suggest change to solution
contentColumn
ContributeAuthoringPanel
ContributeFindSimilarPanel
ContributeHistoryPanel
ContributeMergePanel
ContributePropertiesPanel
ContributeQuickFindPanel
ContributeResultsPanel
ContributeTaskAssignmentPanel
contributeTab
ContributeViewFileDocumentPanel
ContributeViewSolutionPanel
CustomerSlotsPanel
ErrorPanel
GlobalPanel
HelpfulFavoritesPanel
HelpfulHotSolutionsPanel
HelpfulOpenByIDPanel
HelpfulRecentSearchesPanel
HelpfulRecentlyViewedPanel
HelpfulRecommendedReadingPanel
HelpfulSearchResultsPanel |
StyleReviewer (continued) | Perform Task on draft solution
Perform Task on solution being reworked
Perform Task on solution in Style Review
QueryBuilderEditorPanel
QueryBuilderResultsPanel
QueryBuilderSolutionQueriesPanel
ResearchAdvisorPanel
ResearchBrowsePanel
researchColumn
ResearchFileDocumentPanel
ResearchResultsPanel
ResearchSearchPanel
ResearchSolutionDocumentPanel
ResearchSolutionHistoryPanel
ResearchSolutionPropertiesPanel
ResearchSolutionTasksPanel
researchTab
RespondBrowseContentPanel
RespondComposeMessagePanel
RespondLinkedSolutionsPanel
respondTab
sidebarColumn
TasksAuthoringTasksPanel
TasksReviewSolutionQueriesPanel
tasksTab
View draft solution
View externally published solution
View internally published solution
View solution being reworked
View solution in Content Review
View solution in Style Review
workspaceLogin |
Tier1 | ActiveTicketsMainPanel
AgentSlotsPanel
Allowed to Perform Advanced Search
Allowed to Release Task to Group
Allowed to View Public Queries
Allowed to discard solution
Allowed to propose solution
Allowed to revert solution
Allowed to suggest change to solution
contentColumn
ContributeAuthoringPanel
ContributeFindSimilarPanel
ContributePropertiesPanel
ContributeQuickFindPanel
ContributeResultsPanel
ContributeTaskAssignmentPanel
contributeTab
ContributeViewFileDocumentPanel
ContributeViewSolutionPanel
CustomerAccountPanel
CustomerInformationPanel
CustomerMainPanel
CustomerOrderHistoryPanel
CustomerResultsPanel
CustomerSearchPanel
CustomerSlotsPanel
customersTab
CustomerTicketHistoryPanel
ErrorPanel
GlobalPanel
HelpfulFavoritesPanel
HelpfulHotSolutionsPanel
HelpfulOpenByIDPanel
HelpfulRecommendedReadingPanel
HelpfulSearchResultsPanel
Perform Task on draft proposal of solution
ResearchAdvisorPanel
ResearchBrowsePanel
researchColumn
ResearchFileDocumentPanel
ResearchResultsPanel
ResearchSearchPanel
ResearchSolutionDocumentPanel
ResearchSolutionPropertiesPanel
ResearchSolutionTasksPanel
ResearchSolutionTicketsPanel
researchTab |
Tier1 (continued) | RespondLinkedSolutionsPanel RespondBrowseContentPanel
RespondComposeMessagePanel
respondTab
sidebarColumn
TasksAllTicketsPanel
TasksAuthoringTasksPanel
TasksMyTicketsPanel
TasksReviewSolutionQueriesPanel
tasksTab
TicketActivityPanel
TicketMainPanel
TicketsCustomerInformationPanel
TicketsResultsPanel
TicketsSearchPanel
TicketsSummaryPanel
ticketsTab
View externally published solution
View internally published solution
View solution in Style Review
workspaceLogin |
Tier2 | ActiveTicketsMainPanel
AgentSlotsPanel
Allowed to Assign Tasks to Users
Allowed to Manage Queries
Allowed to Perform Advanced Search
Allowed to Release Task to Group
Allowed to Set Statement-Level security
Allowed to View Public Queries
Allowed to create solution
Allowed to discard solution
Allowed to merge solution
Allowed to open for edit externally published solution
Allowed to open for edit internally published solution
Allowed to open for edit solution being reworked
Allowed to open for edit solution in Content Review
Allowed to open for edit solution in Style Review
Allowed to open for edit solution in draft
Allowed to recommend solution for delete
Allowed to recommend solution for disable
Allowed to revert solution
Allowed to suggest change to solution |
Tier2 (continued) | contentColumn
ContributeAuthoringPanel
ContributeFindSimilarPanel
ContributeHistoryPanel
ContributeMergePanel
ContributePropertiesPanel
ContributeQuickFindPanel
ContributeResultsPanel
contributeTab
ContributeTaskAssignmentPanel
ContributeViewFileDocumentPanel
ContributeViewSolutionPanel
CustomerAccountPanel
CustomerInformationPanel
CustomerMainPanel
CustomerOrderHistoryPanel
CustomerResultsPanel
CustomerSearchPanel
CustomerSlotsPanel
customersTab
CustomerTicketHistoryPanel
ErrorPanel
GlobalPanel
HelpfulFavoritesPanel
HelpfulHotSolutionsPanel
HelpfulOpenByIDPanel
HelpfulRecentSearchesPanel
HelpfulRecentTicketsPanel
HelpfulRecentlyViewedPanel
HelpfulRecommendedReadingPanel
HelpfulSearchResultsPanel
Perform Task on draft solution
Perform Task on proposed solution
Perform Task on solution being reworked
Perform Task on solution with suggested changes
QueryBuilderEditorPanel
QueryBuilderResultsPanel
QueryBuilderSolutionQueriesPanel |
Tier2 (continued) | ResearchAdvisorPanel
ResearchBrowsePanel
researchColumn
ResearchFileDocumentPanel
ResearchResultsPanel
ResearchSearchPanel
ResearchSolutionDocumentPanel
ResearchSolutionHistoryPanel
ResearchSolutionPropertiesPanel
ResearchSolutionTasksPanel
ResearchSolutionTicketsPanel
researchTab
RespondBrowseContentPanel
RespondComposeMessagePanel
RespondLinkedSolutionsPanel
respondTab
sidebarColumn
TasksAllTicketsPanel
TasksAuthoringTasksPanel
TasksMyTicketsPanel
TasksReviewSolutionQueriesPanel
tasksTab
TicketActivityPanel
TicketMainPanel
TicketsCustomerInformationPanel
TicketsResultsPanel
TicketsSearchPanel
TicketsSummaryPanel
ticketsTab
View draft solution
View externally published solution
View internally published solution
View solution being reworked
View solution in Content Review
View solution in Style Review
workspaceLogin |
