SelfService | access to Self Service site only |
Service Reports Access | Generic Access to the ATG Dashboard Note: This role is a template role, used to grant ATG Dashboard access to the BusinessManager, ContentReviewer, KnowledgeManager, StyleReviewer, and Service-Super-Admin roles. |
ServiceAdmin | serviceAdminDefaultRight serviceAdminLogin |
Service-Super-Admin | Super Administrator Right |
BusinessManager | Service Reports Access (template role) Allowed to View Solution Reports Allowed to View User Reports contentColumn ErrorPanel GlobalPanel serviceAdminLogin sidebarColumn workspaceLogin |
ContentReviewer | Service Reports Access (template role) AgentSlotsPanel Allowed to Add to Recommended Reading Allowed to Assign Tasks to Users Allowed to Manage Public Queries Allowed to Manage Queries Allowed to Perform Advanced Search Allowed to Release Task to Group Allowed to Set Statement-Level security Allowed to View Public Queries Allowed to create solution Allowed to discard solution Allowed to merge solution Allowed to open for edit a disabled solution Allowed to open for edit externally published solution Allowed to open for edit internally published solution Allowed to open for edit solution being reworked Allowed to open for edit solution in Content Review Allowed to open for edit solution in Style Review Allowed to open for edit solution in draft Allowed to recommend solution for delete Allowed to recommend solution for disable Allowed to revert solution Allowed to suggest change to solution contentColumn ContributeAuthoringPanel ContributeFindSimilarPanel ContributeHistoryPanel ContributeMergePanel ContributePropertiesPanel ContributeQuickFindPanel ContributeResultsPanel ContributeTab ContributeTaskAssignmentPanel ContributeViewFileDocumentPanel ContributeViewSolutionPanel CustomerSlotsPanel ErrorPanel GlobalPanel HelpfulFavoritesPanel HelpfulHotSolutionsPanel HelpfulOpenByIDPanel HelpfulRecentSearchesPanel HelpfulRecentlyViewedPanel HelpfulRecommendedReadingPanel HelpfulSearchResultsPanel |
ContentReviewer (continued) | Perform Task on draft solution Perform Task on proposed solution Perform Task on solution being reworked Perform Task on solution in Content Review Perform Task on solution recommended for deletion Perform Task on solution recommended for disable Perform Task on solution with suggested changes QueryBuilderEditorPanel QueryBuilderResultsPanel QueryBuilderSolutionQueriesPanel ResearchAdvisorPanel ResearchBrowsePanel researchColumn ResearchFileDocumentPanel ResearchResultsPanel ResearchSearchPanel ResearchSolutionDocumentPanel ResearchSolutionHistoryPanel ResearchSolutionPropertiesPanel ResearchSolutionTasksPanel researchTab RespondBrowseContentPanel RespondComposeMessagePanel RespondLinkedSolutionsPanel respondTab sidebarColumn TasksAuthoringTasksPanel TasksReviewSolutionQueriesPanel tasksTab View disabled solution View draft solution View externally published solution View internally published solution View solution being reworked View solution in Content Review View solution in Style Review workspaceLogin |
KnowledgeManager | Service Reports Access (template role) AgentSlotsPanel Allowed to Assign Tasks to Users Allowed to Manage Claimed Tasks Allowed to Release Task to Group Allowed to create solution Allowed to discard solution Allowed to merge solution Allowed to open for edit externally published solution Allowed to open for edit internally published solution Allowed to open for edit solution being reworked Allowed to open for edit solution in Content Review Allowed to open for edit solution in Style Review Allowed to open for edit solution in draft Allowed to propose solution Allowed to recommend solution for delete Allowed to recommend solution for disable Allowed to revert solution Allowed to suggest change to solution contentColumn ContributeAuthoringPanel ContributeFindSimilarPanel ContributeHistoryPanel ContributeMergePanel ContributePropertiesPanel ContributeQuickFindPanel ContributeResultsPanel contributeTab ContributeTaskAssignmentPanel ContributeViewFileDocumentPanel ContributeViewSolutionPanel CustomerSlotsPanel ErrorPanel GlobalPanel HelpfulFavoritesPanel HelpfulHotSolutionsPanel HelpfulManagementToolboxPanel HelpfulOpenByIDPanel HelpfulRecentSearchesPanel HelpfulRecentlyViewedPanel HelpfulRecommendedReadingPanel HelpfulSearchResultsPanel |
KnowledgeManager (continued) | Perform Task on draft proposal of solution Perform Task on draft solution Perform Task on proposed solution Perform Task on solution being reworked Perform Task on solution in Content Review Perform Task on solution in Style Review Perform Task on solution recommended for deletion Perform Task on solution recommended for disable Perform Task on solution with suggested changes QueryBuilderEditorPanel QueryBuilderResultsPanel QueryBuilderSolutionQueriesPanel ResearchAdvisorPanel ResearchBrowsePanel researchColumn ResearchFileDocumentPanel ResearchResultsPanel ResearchSearchPanel ResearchSolutionDocumentPanel ResearchSolutionHistoryPanel ResearchSolutionPropertiesPanel ResearchSolutionTasksPanel researchTab RespondBrowseContentPanel RespondComposeMessagePanel RespondLinkedSolutionsPanel respondTab serviceAdminLogin sidebarColumn TasksAuthoringTasksPanel TasksReviewSolutionQueriesPanel tasksTab View disabled solution View draft solution View externally published solution View internally published solution View solution being reworked View solution in Content Review View solution in Style Review workspaceLogin |
StyleReviewer | Service Reports Access (template role) AgentSlotsPanel Allowed to Assign Tasks to Users Allowed to Manage Queries Allowed to Perform Advanced Search Allowed to Release Task to Group Allowed to Set Statement-Level security Allowed to View Public Queries Allowed to create solution Allowed to discard solution Allowed to merge solution Allowed to open for edit externally published solution Allowed to open for edit internally published solution Allowed to open for edit solution being reworked Allowed to open for edit solution in Content Review Allowed to open for edit solution in Style Review Allowed to open for edit solution in draft Allowed to recommend solution for delete Allowed to recommend solution for disable Allowed to revert solution Allowed to suggest change to solution contentColumn ContributeAuthoringPanel ContributeFindSimilarPanel ContributeHistoryPanel ContributeMergePanel ContributePropertiesPanel ContributeQuickFindPanel ContributeResultsPanel ContributeTaskAssignmentPanel contributeTab ContributeViewFileDocumentPanel ContributeViewSolutionPanel CustomerSlotsPanel ErrorPanel GlobalPanel HelpfulFavoritesPanel HelpfulHotSolutionsPanel HelpfulOpenByIDPanel HelpfulRecentSearchesPanel HelpfulRecentlyViewedPanel HelpfulRecommendedReadingPanel HelpfulSearchResultsPanel |
StyleReviewer (continued) | Perform Task on draft solution Perform Task on solution being reworked Perform Task on solution in Style Review QueryBuilderEditorPanel QueryBuilderResultsPanel QueryBuilderSolutionQueriesPanel ResearchAdvisorPanel ResearchBrowsePanel researchColumn ResearchFileDocumentPanel ResearchResultsPanel ResearchSearchPanel ResearchSolutionDocumentPanel ResearchSolutionHistoryPanel ResearchSolutionPropertiesPanel ResearchSolutionTasksPanel researchTab RespondBrowseContentPanel RespondComposeMessagePanel RespondLinkedSolutionsPanel respondTab sidebarColumn TasksAuthoringTasksPanel TasksReviewSolutionQueriesPanel tasksTab View draft solution View externally published solution View internally published solution View solution being reworked View solution in Content Review View solution in Style Review workspaceLogin |
Tier1 | ActiveTicketsMainPanel AgentSlotsPanel Allowed to Perform Advanced Search Allowed to Release Task to Group Allowed to View Public Queries Allowed to discard solution Allowed to propose solution Allowed to revert solution Allowed to suggest change to solution contentColumn ContributeAuthoringPanel ContributeFindSimilarPanel ContributePropertiesPanel ContributeQuickFindPanel ContributeResultsPanel ContributeTaskAssignmentPanel contributeTab ContributeViewFileDocumentPanel ContributeViewSolutionPanel CustomerAccountPanel CustomerInformationPanel CustomerMainPanel CustomerOrderHistoryPanel CustomerResultsPanel CustomerSearchPanel CustomerSlotsPanel customersTab CustomerTicketHistoryPanel ErrorPanel GlobalPanel HelpfulFavoritesPanel HelpfulHotSolutionsPanel HelpfulOpenByIDPanel HelpfulRecommendedReadingPanel HelpfulSearchResultsPanel Perform Task on draft proposal of solution ResearchAdvisorPanel ResearchBrowsePanel researchColumn ResearchFileDocumentPanel ResearchResultsPanel ResearchSearchPanel ResearchSolutionDocumentPanel ResearchSolutionPropertiesPanel ResearchSolutionTasksPanel ResearchSolutionTicketsPanel researchTab |
Tier1 (continued) | RespondLinkedSolutionsPanel RespondBrowseContentPanel RespondComposeMessagePanel respondTab sidebarColumn TasksAllTicketsPanel TasksAuthoringTasksPanel TasksMyTicketsPanel TasksReviewSolutionQueriesPanel tasksTab TicketActivityPanel TicketMainPanel TicketsCustomerInformationPanel TicketsResultsPanel TicketsSearchPanel TicketsSummaryPanel ticketsTab View externally published solution View internally published solution View solution in Style Review workspaceLogin |
Tier2 | ActiveTicketsMainPanel AgentSlotsPanel Allowed to Assign Tasks to Users Allowed to Manage Queries Allowed to Perform Advanced Search Allowed to Release Task to Group Allowed to Set Statement-Level security Allowed to View Public Queries Allowed to create solution Allowed to discard solution Allowed to merge solution Allowed to open for edit externally published solution Allowed to open for edit internally published solution Allowed to open for edit solution being reworked Allowed to open for edit solution in Content Review Allowed to open for edit solution in Style Review Allowed to open for edit solution in draft Allowed to recommend solution for delete Allowed to recommend solution for disable Allowed to revert solution Allowed to suggest change to solution |
Tier2 (continued) | contentColumn ContributeAuthoringPanel ContributeFindSimilarPanel ContributeHistoryPanel ContributeMergePanel ContributePropertiesPanel ContributeQuickFindPanel ContributeResultsPanel contributeTab ContributeTaskAssignmentPanel ContributeViewFileDocumentPanel ContributeViewSolutionPanel CustomerAccountPanel CustomerInformationPanel CustomerMainPanel CustomerOrderHistoryPanel CustomerResultsPanel CustomerSearchPanel CustomerSlotsPanel customersTab CustomerTicketHistoryPanel ErrorPanel GlobalPanel HelpfulFavoritesPanel HelpfulHotSolutionsPanel HelpfulOpenByIDPanel HelpfulRecentSearchesPanel HelpfulRecentTicketsPanel HelpfulRecentlyViewedPanel HelpfulRecommendedReadingPanel HelpfulSearchResultsPanel Perform Task on draft solution Perform Task on proposed solution Perform Task on solution being reworked Perform Task on solution with suggested changes QueryBuilderEditorPanel QueryBuilderResultsPanel QueryBuilderSolutionQueriesPanel |
Tier2 (continued) | ResearchAdvisorPanel ResearchBrowsePanel researchColumn ResearchFileDocumentPanel ResearchResultsPanel ResearchSearchPanel ResearchSolutionDocumentPanel ResearchSolutionHistoryPanel ResearchSolutionPropertiesPanel ResearchSolutionTasksPanel ResearchSolutionTicketsPanel researchTab RespondBrowseContentPanel RespondComposeMessagePanel RespondLinkedSolutionsPanel respondTab sidebarColumn TasksAllTicketsPanel TasksAuthoringTasksPanel TasksMyTicketsPanel TasksReviewSolutionQueriesPanel tasksTab TicketActivityPanel TicketMainPanel TicketsCustomerInformationPanel TicketsResultsPanel TicketsSearchPanel TicketsSummaryPanel ticketsTab View draft solution View externally published solution View internally published solution View solution being reworked View solution in Content Review View solution in Style Review workspaceLogin |