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• PeopleSoft Marketing

  • Getting Started with PeopleSoft Marketing

    • PeopleSoft CRM Marketing Overview

    • PeopleSoft CRM Marketing Business Processes

    • PeopleSoft CRM Marketing Implementation

  • Navigating in PeopleSoft Marketing

    • Navigating in PeopleSoft Marketing

  • Defining PeopleSoft Marketing Business Units

    • Understanding PeopleSoft Marketing Business Units

    • Defining PeopleSoft Marketing Business Units

  • Setting Up PeopleSoft Marketing

    • Setting Up CRM Application Security for PeopleSoft Marketing

    • Setting Dataset Security for PeopleSoft Marketing

    • Setting Display Templates for PeopleSoft Marketing

    • Setting Component Audit Information

    • Defining Campaign Elements

    • Defining Channel Elements

    • Defining Collateral Elements

    • Defining Offer Options

    • Defining and Creating Metrics

    • Defining Cost Elements

    • Defining Audience Information

    • Defining Task Tools

  • Creating Campaign Collateral

    • Understanding Campaign Collateral

    • Managing Collateral

  • Using Offers

    • Understanding Offers

    • Creating Offers

    • Presenting Offers

  • Using Audiences

    • Understanding Audiences

    • Creating and Managing Audiences

    • Exporting Audiences for Use Outside the PeopleSoft CRM Application Suite

    • Sending SMS Messages to Audiences

  • Using PeopleSoft Marketing Workflow

    • Configuring the Delivered Workflow for Campaigns and Campaign Tasks

    • Configuring Delivered Workflow for Content and Content Tasks

    • Configuring Delivered Workflow for Offers

  • Creating Campaigns and Activities

    • Understanding Campaigns and Activities

    • Common Elements for Campaigns and Activities

    • Creating Campaigns

    • Creating Sales Leads

    • Creating Bulk Cases

  • Using Interactive Reports in PeopleSoft Marketing Applications

    • Understanding Interactive Reports

    • Using Interactive Reports for PeopleSoft Marketing

    • Exporting Dialog Responses

  • PeopleSoft Marketing Reports

    • PeopleSoft Marketing Reports: A to Z

    • Report Samples