Viewing the Log of a Refund Request

Procedure

To view the log of a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request whose log you want to view.

    The Refund Request screen appears. It consists of the following tabs:

    • Main - Displays information about the refund request. It contains the following zones:

      • Refund Request - Displays the details of the refund request.

      • Refund Details - Lists the entities, such as payment events, payments, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be refunded.

      • Bill Line Items - Displays the details of the bill which must be refunded.

        Note:

        This zone appears when you click the Broadcast (The Broadcast Icon) icon corresponding to the entity type as Bill in the Refund Details zone.

    • Payments - Used to search payment events or individual payments that you want to refund. This tab appears only when the refund request is in the Draft status.

    • Bills - Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to refund. This tab appears when the refund request is in the Draft status.

    • Log - Lists the complete trail of actions performed on the refund request.

  3. Click the Log tab.
  4. View the log of the refund request in the Refund Request Log zone.
    Note: You can manually add a log entry for the refund request by clicking the Add Log Entry link in the upper right corner of the Refund Request Log zone.

Related Topics

For more information on... See...
How to search for a refund request Searching for a Refund or Write Off Request
How to add a log entry for a refund request Adding a Log Entry for a Refund Request
Refund Request Log zone Refund Request Log