Voiding a Refund Request

There might be situations when incorrect refund request is processed in the system. In such case, the system provides you with an ability to void or cancel the refund request. However, note that you can void a refund request when the refund request is in the Processed status.

Prerequisites

To void a refund request, you should have:

  • Void reasons defined in the application

Note: While voiding a refund request, you need to specify the reason why you want to void the refund request. You can select the appropriate void reason when you have defined the reasons for the Voided status of the C1-RefundReq business object in the Status Reason screen.

Procedure

To void a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request that you want to void.
    The Refund Request screen appears.
  3. Click the Void button in the Refund Request zone.

    The Void Reason window appears. It contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Status Reason Used to indicate the reason why you want to void the refund request. Yes
    Comments Used to specify additional information while voiding the refund request. No
    Note: The Void button appears when the refund request is in the Processed status.
  4. Select the void reason from the Status Reason list.
  5. Click Save.
    The status of the refund request is changed to Voided.
    Note: The C1-REFVOID algorithm cancels all the frozen adjustments created for the refund request which is in the Processed state.

Related Topics

For more information on... See...
How to search for a refund request Searching for a Refund or Write Off Request
Refund Request screen Refund Request
Refund Request zone Refund Request