Rejecting a Refund Request

Prerequisites

To reject a refund request, you should have:

  • Rejection reasons defined in the application

Note:

While rejecting a refund request, you need to specify the reason why you want to reject the refund request. You can select the appropriate rejection reason when you have defined the reasons for the Rejected status of the C1-RefundReq business object in the Status Reason screen.

The system will not allow you to approve or reject a refund request submitted by you.

Procedure

To reject a refund request:

  1. Do either of the following:
    If you want to...Then...
    Reject a refund request through the Refund/Write Off Request screen

    1. Search for the refund request in the Refund/Write Off Request screen.

    2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request which you want to review.
    Reject a refund request from the To Do List screen

    1. Click the Menu link in the Application toolbar.

      A list appears.

    2. From the Main menu, select To Do and then click To Do List.

      The To Do Type for User Search window appears.

    3. Enter C1-REFRQ in the To Do Type field.

    4. Click the Search button corresponding to the To Do Type field.

      The To Do List screen appears.

    5. Select the Open option from the Filter by list to view all unassigned To Dos.

    6. Click the link in the Message column corresponding to the To Do of the refund request that you want to review.
    The Refund Request screen appears.
  2. Review the refund request details.
  3. Click the Reject button in the Refund Request zone.

    The Reject Refund Request window appears. It contains following fields:

    Field Name Field Description Mandatory (Yes or No)
    Status Reason Used to indicate the reason why you want to reject the refund request. Yes
    Comments Used to specify additional information while rejecting the refund request. No
    Note: The Reject button appears when:

    • The refund request is in the Approval In Progress status.

    • A user with the approval To Do role is reviewing the refund request.

  4. Select the rejection reason from the Status Reason list.
  5. Click Save.
    The status of the refund request is changed to Rejected.

Related Topics

For more information on... See...
How to search for a refund request Searching for a Refund or Write Off Request
Refund Request screen Refund Request
Refund Request zone Refund Request