Adding a Payment Event to the Refund Request

Prerequisites

To add a payment event to the refund request, you should have:

  • Payments made by the account for which you need to create the refund request

Procedure

To add a payment event to the refund request:

  1. Click the Payments tab in the Refund Request screen.
    The Payments tab appears.
  2. Filter the payment events, if required, in the Search Payment Event zone.
    Note: You can only refund payments, which are matched against suspense or excess credit contracts, to the payor account. Therefore, you can only view payment events which includes payments matched against suspense or excess credit contracts. If a refund request is currently in progress for a payment event or for any payment of a payment event, those payments events of the account are not listed in the Search Payment Event zone.
  3. Select the check box corresponding to the payment event, whose payments you want to refund, in the Search R esults section.
    Note: You can add more than one payment event to the refund request at the same time.
  4. Click Add.
    A message appears indicating that the selected payment events are added to the refund request.
  5. Click OK.

    Note that the entity is added in the Refund Details zone on the Main tab.

    Note:

    You can only refund payments which are in the Frozen status.

    If all payments in the payment event are matched against the same suspense or excess credit contract, the payment event is added in the Refund Details zone. However, if the payments in the payment event are matched against different suspense or excess credit contracts, the payments of the payment event are added in the Refund Details zone.

Related Topics

For more information on... See...
How to create a refund request Creating a Refund Request