Submitting a Refund Request

Prerequisites

To submit a refund request, you should have:

  • Payment events, payments, or credit bill line items added in the refund request

Procedure

To submit a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request that you want to submit.
    The Refund Request screen appears.
  3. Click the Submit button in the Refund Request zone.

    The system behaves in the following manner:

    If... Then...
    The Approval Required and Hierarchical Approval check boxes are selected in the refund request type using which the refund request is created A To Do of the C1-REFRQ To Do type is created and sent to the approver at the first level in the approval hierarchy, and the status of the refund request is changed to Approval In Progress.
    The Approval Required check box is selected, but the Hierarchical Approval check box is not selected in the refund request type using which the refund request is created A To Do of the C1-REFRQ To Do type is created and sent to the approver at the hierarchy level where the total refund amount falls within the threshold limit. In addition, the status of the refund request is changed to Approval In Progress.
    The Approval Required check box is not selected in the refund request type using which the refund request is created The refund adjustments are created using the specified adjustment types and the status of the refund request is changed to Processed.
    Note: The refund adjustments are created in the Frozen status. If a match event is present for the credit bill line items (such as bill segments and adjustments) and for the payments which are matched against the excess credit contract, the existing match event is stamped on the refund adjustments and on the corresponding financial transactions. However, when a match event is not present for the payments which are matched against the suspense contract or if the match events does not exist, a new match event is created and stamped on the refund adjustments and on the corresponding financial transactions. If you are doing a partial refund for any entity, the corresponding match event status is set to Open. However, if you are refunding the entire eligible amount, the corresponding match event status is set to Balanced.
    The total refund amount is less than minimum refund amount The write up adjustment is created using the write up adjustment type specified in the refund request type. In addition, the status of the refund request is changed to Processed.
    Note: The write up adjustment is created in the Frozen status. If a match event is present for the credit bill line items (such as bill segments and adjustments) and for the payments which are matched against the excess credit contract, the existing match event is stamped on the write up adjustment and on the corresponding financial transaction. However, when a match event is not present for the payments which are matched against the suspense contract or if the match events does not exist, a new match event is created and stamped on the write up adjustment and on the corresponding financial transaction. If you are doing a partial refund for any entity, the corresponding match event status is set to Open. However, if you are refunding the entire eligible amount, the corresponding match event status is set to Balanced.
    The total refund amount is less than the minimum threshold amount The refund request is automatically approved by the system and refund adjustments are created using the specified adjustment types. In addition, the status of the refund request is changed to Processed.
    Note: The refund adjustments are created in the Frozen status. If a match event is present for the credit bill line items (such as bill segments and adjustments) and for the payments which are matched against the excess credit contract, the existing match event is stamped on the refund adjustments and on the corresponding financial transactions. However, when a match event is not present for the payments which are matched against the suspense contract or if the match events does not exist, a new match event is created and stamped on the refund adjustments and on the corresponding financial transactions. If you are doing a partial refund for any entity, the corresponding match event status is set to Open. However, if you are refunding the entire eligible amount, the corresponding match event status is set to Balanced.
    Note: The Submit button appears when the refund request is in the Draft status.

Related Topics

For more information on... See...
How to search for a refund request Searching for a Refund or Write Off Request
Refund Request screen Refund Request
Refund Request zone Refund Request