Adding a Payment to the Refund Request

Prerequisites

To add a payment to the refund request, you should have:

  • Payments made by the account for which you need to create the refund request

Procedure

To add a payment to the refund request:

  1. Click the Payments tab in the Refund Request screen.
    The Payments tab appears.
  2. Filter the payment events, if required, in the Search Payment Event zone.
    Note: You can only refund payments, which are matched against suspense or excess credit contracts, to the payor account. Therefore, you can only view payment events which includes payments matched against suspense or excess credit contracts. If a refund request is currently in progress for a payment event or for any payment of a payment event, those payments events of the account are not listed in the Search Payment Event zone.
  3. In the Search Results section, click the Broadcast (The Broadcast Icon) icon corresponding to the payment event whose payments you want to view.
    The Payments zone appears.
  4. Select the check box corresponding to the payment that you want to refund.
    Note: You can add more than one payment to the refund request at the same time.
  5. Click Add.
    A message appears indicating that the selected payments are added to the refund request.
  6. Click OK.
    Note that the payments are added in the Refund Details zone on the Main tab.
    Note: You can only refund payments which are in the Frozen status.

Related Topics

For more information on... See...
How to create a refund request Creating a Refund Request