Adding a Credit Bill to the Refund Request

You can refund the credit bills to the account.

Prerequisites

To add a credit bill to the refund request, you should have:

  • Completed bills for the account with one or more credit line items

Procedure

To add a credit bill to the refund request:

  1. Click the Bills tab in the Refund Request screen.
    The Bills tab appears.
  2. Filter the bills, if required, in the Search Bills zone.
    Note: If a refund request is currently in progress for a credit bill segment or adjustment of a bill, those bills of the account are not listed in the Search Bills zone. In addition, a bill with all debit line items are not listed in the Search Bills zone.
  3. Do either of the following:
    If...Then...
    A bill has all credit line items and you want to add the credit bill to the refund request

    1. In the Search Bills zone, select the bills that you want to refund.

    2. Click the Add button available at the upper left corner of the Search Bills zone.

    Note: Default adjustment type selected in the write off request type should be non A/P.
    A bill has credit balance and one or more debit line items and you want to add the credit bill to the refund request

    1. In the Search Bills zone, select the bills that you want to refund.

    2. Click the Add button available at the upper left corner of the Search Bills zone.

    Note: Default adjustment type selected in the write off request type should be non A/P.
  4. Click Add.
    A message appears indicating that the selected bills are added to the refund request.
    Note: If you select a bill (with credit balance) which contains one or more debit line items or if you select a bill (with debit balance) which contains one or more credit line items, the system will not allow you to add the credit line items by directly adding the bill. In such case, you need to individually select the credit bill segments and adjustments of the bill and then add them to the refund request.
  5. Click OK.

    Note that all the credit bill segments or adjustments of the bills are added in the Refund Details zone on the Main tab.

    Note:

    Irrespective of whether you select a credit bill, or credit bill segments or adjustments, the credit bill segments or adjustments are added in the Refund Details zone. The credit bill is not added to the Refund Details zone.

    The system will not allow you to add a debit line item to the Refund Details zone.

Related Topics

For more information on... See...
How to create a refund request Creating a Refund Request