Creating a Refund Request

Prerequisites

To create a refund request, you should have:

  • Refund request types defined in the application

Procedure

To create a refund request:

  1. Do either of the following:
    If you want to...Then...
    Define a refund request from the Account Receivable Central screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Accounting and Receivable and then click Account Receivable Central.

    3. Search for the bill in the Account Receivable Central screen.

    4. In the Search Results section, select the required bill and then click Refund.

    Note: Only one bill at a time is allowed to select for Refund Request from the Account Receivable Central screen.
    Define a refund request from the Refund Request screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Accounting and Receivable and then click Refund/Write Off Request.

      A sub-menu appears.

    3. Click the Add option from the Refund/Write Off Request sub-menu.
    Define a refund request from the Payment Event Summary screen

    1. Click the Main link in the Application toolbar.

      A list appears.

    2. From the Main menu, select Payments and then click Payment Event Summary.

    3. Search for the payment event (whose payments you want to refund) in the Payment Event Summary screen.

    4. In the Search Results section, click the Broadcast (The Broadcast Icon) icon corresponding to the payment event whose payments you want to view.

      The Payments zone appears.

    5. Select the check box corresponding to the payments that you want to refund.

    6. Click the Refund button in the Payments zone.
    The Select Request Type screen appears. It contains the following fields:
    Field Name Field Description Mandatory (Yes or No)
    Action Displays the type of request (refund or write off) to be created.
    Note:

    This field is pre-populated if the refund request is created from the Account Receivable Central screen.

    This field is editable if the refund request is created from the Refund/Write Off Request screen.

    		 Not applicable
    Refund/Write Off Request Type Used to indicate the request type using which you want to create the refund or write off request.
    Note: The refund request types are listed when you set the Action field to Refund and the write off request types are listed when you set the Action field to Write Off.
    		 Yes
    Account Used to indicate the account for which you want to create the refund or write off request.
    Note:

    This field is pre-populated if the refund request is created from the Account Receivable Central screen.

    This field is editable if the refund request is created from the Refund/Write Off Request screen.

    You can search for an account by clicking the Search (The Search Icon) icon corresponding to the respective field.
    		 Yes
    Tip:

    Alternatively, you can access the Select Request Type screen:

    • By clicking the Add button in the Page Title area of Refund/Write Off Request screen.

    • By selecting the payment which you want to refund in the Payment Event Summary screen and then clicking the Refund button. Note that the system will allow you to refund only those payments which are in the Frozen status and matched against the suspense or excess credit contract.

  2. Select the required refund request type from the respective field.
  3. Click Save.

    The refund request is defined and the status of the refund request is set to Draft. The Refund Request screen appears where you can view the details of the refund request. It contains the following tabs:

    Note: The refund request can be created only for bill with outstanding amount lesser than zero.

    • Main - Displays information about the refund request. It contains the following zones:

      • Refund Request - Displays the details of the refund request.

      • Refund Details - Lists the entities, such as payment events, payments, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be refunded.

    • Payments - Used to search payment events or individual payments that you want to refund. This tab appears only when the refund request is in the Draft status.

    • Bills - Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to refund. This tab appears when the refund request is in the Draft status.

    • Log - Lists the complete trail of actions performed on the refund request.

  4. Add payment events, payments, or credit bill line items that you want to refund.
  5. Edit the refund amount of each entity, if required.
  6. Define characteristics for the refund request, if required.
  7. Override the address if you want to sent the refund to an address other than the account's main customer address.

Related Topics

For more information on... See...
Refund Request screen Refund Request
Account Receivable Central screen Account Receivable Central
How to add a payment event to the refund request Adding a Payment Event to the Refund Request
How to add a payment to the refund request Adding a Payment to the Refund Request
How to add a credit bill line item to the refund request Adding a Credit Bill Line Item to the Refund Request
How to edit a refund request Editing a Refund Request
How to define a characteristic for a refund request Defining a Characteristic for a Refund Request