Adding a Log Entry for a Refund Request

Procedure

To add a log entry for a refund request:

  1. Search for the refund request in the Refund/Write Off Request screen.
  2. In the Search Results section, click the link in the Refund/Write Off Request Information column corresponding to the refund request whose log you want to edit.

    The Refund Request screen appears. It consists of the following tabs:

    • Main - Displays information about the refund request. It contains the following zones:

      • Refund Request - Displays the details of the refund request.

      • Refund Details - Lists the entities, such as payment events, payments, and/or credit bill line items (such as credit bill segments and adjustments), of the account which must be refunded.

    • Payments - Used to search payment events or individual payments that you want to refund. This tab appears only when the refund request is in the Draft status.

    • Bills - Used to search bills with credit line items, such as credit bill segments and adjustments, that you want to refund. This tab appears when the refund request is in the Draft status.

    • Log - Lists the complete trail of actions performed on the refund request.

  3. Click the Log tab.
    The Log tab appears.
  4. Click the Add Log Entry link in the upper right corner of the Refund Request Log zone.

    The Add Request Log window appears. It contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Request Information Displays information about the refund request. Not applicable
    Log Details Used to specify additional comments for the refund request. Yes
  5. Enter the comments in the Log Details field.
  6. Click Save.
    The log entry is added in the Refund Request Log zone.

Related Topics

For more information on... See...
How to search for a refund request Searching for a Refund or Write Off Request