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ZFS Storage Appliance Customer Service Manual
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Working with Support Bundles
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Viewing Support Bundle Details (BUI)
Updated: March 2017
Oracle
®
ZFS Storage Appliance Customer Service Manual
Document Information
Servicing the Oracle ZFS Storage Appliance
Getting Started with Servicing the Hardware
Introduction to the BUI
Introduction to the CLI
BUI Hardware View
Viewing the Remaining SSD Endurance (BUI)
Setting a Threshold Alert for SSD Endurance (BUI)
Viewing CPU Details (BUI)
System Overview
System Chassis
Disk Shelves
Chassis Details View
Disk Shelf Details View
SSD Endurance
InfiniBand Host Controller Adapters
Service Processor
CLI Hardware View
Component Properties
Viewing the Remaining SSD Endurance (CLI)
Setting a Threshold Alert for SSD Endurance (CLI)
Viewing CPU Details (CLI)
Performing a Diagnostic Reboot (CLI)
Configuring the Management Port
Using Oracle ILOM to Diagnose Hardware Faults
Identifying the Oracle ILOM Firmware Version (BUI)
Identifying the Oracle ILOM Firmware Version (CLI)
Logging in to Oracle ILOM Using a Local Serial Connection
Logging in to Oracle ILOM Remotely Using a Web Interface
Logging in to Oracle ILOM Remotely Using a Command Line Interface
Viewing and Clearing CPU Faults from Oracle ILOM
Understanding Hardware Status
Locating the Chassis Serial Number
Locating a Failed Component (BUI)
Locating a Failed Component (CLI)
Working with Problems
Active Problems Display
Repairing Active Problems
Related Features
Using Logs
Alert Log Entries
Fault Log Entries
System Log Entries
Audit Log Entries
Phone Home Log Entries
Viewing Logs (BUI)
Listing Logs (CLI)
Viewing All Log Entries (CLI)
Viewing Groups of Log Entries (CLI)
Viewing Entry Details (CLI)
Exporting Logs (BUI)
Exporting Logs (CLI)
Using Workflows
Prerequisites for Servicing Hardware
Safety Information
Required Tools and Information
Powering Off the Controller
Extending the Storage Controller from the Rack
Removing the Top Cover
Powering Off the Disk Shelf
Servicing the ZS5-4 Controller
Replacing a ZS5-4 HDD
Replacing a ZS5-4 Fan Module
Replacing a ZS5-4 Power Supply
Replacing a ZS5-4 DIMM
Replacing a ZS5-4 Memory Riser Card
Replacing or Adding a ZS5-4 PCIe Card
Replacing a ZS5-4 System Battery
ZS5-4 Controller Hardware Overview
ZS5-4 Configuration Options
ZS5-4 Front and Rear Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
4x4 SAS HBA Ports
ZS5-4 Specifications
ZS5-4 Internal Components
ZS5-4 Storage Drive
ZS5-4 Fan Module
ZS5-4 Power Supply
ZS5-4 DIMM
ZS5-4 Storage Drive and USB
ZS5-4 CPUs and Memory Riser Card
Memory Riser Card Components
Memory Riser Cards Physical Layout
Memory Riser Card Population Rules
ZS5-4 PCIe Card Configuration
PCIe Slot Length and Capabilities
PCIe Card Slot Population Order
ZS5-4 Attached Storage
Servicing the ZS5-2 Controller
Replacing a ZS5-2 HDD
Replacing a ZS5-2 Fan Module
Replacing a ZS5-2 Power Supply
Replacing a ZS5-2 DIMM
Replacing or Adding a ZS5-2 PCle Card
Replacing a ZS5-2 System Battery
ZS5-2 Controller Hardware Overview
ZS5-2 Configuration Options
ZS5-2 Front and Rear Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
4x4 SAS HBA Ports
ZS5-2 Specifications
ZS5-2 Internal Components
ZS5-2 PCIe Card Configuration
ZS5-2 Cable Management Arm
ZS5-2 Attached Storage
Servicing the ZS4-4 Controller
Replacing a ZS4-4 HDD or SSD
Replacing a ZS4-4 Power Supply
Replacing a ZS4-4 Fan Module
Identifying a Faulted ZS4-4 Memory Module
Replacing a ZS4-4 DIMM
Replacing a ZS4-4 Memory Riser Card
Replacing a ZS4-4 PCIe Card
Replacing a ZS4-4 Battery
ZS4-4 Controller Hardware Overview
ZS4-4 Base Configuration
ZS4-4 Front and Rear Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
4x4 SAS HBA
ZS4-4 PCIe I/O Cards
ZS4-4 Internal Components
ZS4-4 Attached Storage
Servicing the ZS3-4 Controller
Replacing a ZS3-4 HDD or SSD
Replacing a ZS3-4 Fan Module
Replacing a ZS3-4 Power Supply
Replacing a ZS3-4 DIMM
Replacing a ZS3-4 PCIe Card or Riser
Replacing a ZS3-4 Battery
ZS3-4 Controller Hardware Overview
ZS3-4 Base Configuration
ZS3-4 Specifications
ZS3-4 Front and Rear Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
ZS3-4 Internal Components
ZS3-4 PCIe I/O Cards
ZS3-4 Attached Storage
Servicing the ZS3-2 Controller
Installing Optional PCIe Slot Cards in Order
Disconnecting the RJ-45 Cable from the Cluster Serial Port
Replacing a ZS3-2 HDD or SSD
Replacing a ZS3-2 Power Supply
Replacing a ZS3-2 Fan Module
Replacing a ZS3-2 DIMM
Replacing a ZS3-2 PCIe Card or Riser
Replacing a ZS3-2 Flash Drive
Replacing a ZS3-2 Battery
ZS3-2 Controller Hardware Overview
ZS3-2 Base Configuration
ZS3-2 Front and Rear Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
Cluster I/O Ports
4x4 SAS HBA
ZS3-2 Specifications
ZS3-2 Internal Components
ZS3-2 PCIe I/O Cards
ZS3-2 Optional Cable Management Arm
ZS3-2 Attached Storage
Servicing the 7x20 Controller
Replacing a 7x20 HDD or SSD
Replacing a 7x20 Fan Module
Replacing a 7x20 Power Supply
Replacing a 7x20 DIMM
Replacing a 7x20 Controller PCIe Card or Riser
Replacing a 7x20 Battery
7420 Controller Hardware Overview
7420 Configuration Options
7420 Front and Back Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
7420 Specifications
7420 Internal Components
7420 PCIe I/O Cards
7420 Attached Storage
7320 Controller Hardware Overview
7320 Configuration Options
7320 Front and Back Panel Components
Ethernet Ports
Network Management Port
Serial Management Port
7320 Electrical Specifications
7320 Internal Components
7320 Attached Storage
7120 Controller Hardware Overview
7120 Base Configuration
7120 Chassis Overview
7120 Front Panel
7120 Rear Panel
7120 Physical Specifications
7120 Electrical Specifications
7120 Internal Boards
7120 CPU and Memory
7120 Power Distribution, Fan Module and Disk Components
7120 I/O Components
7120 NIC/HBA Options
7120 PCIe Options
7120 Connectors
7120 Cables
7120 Attached Storage
Servicing the Disk Shelves
Electrostatic Discharge Precautions
Replacing a Faulty Disk Shelf Drive
Replacing a Disk Shelf Power Supply
Replacing a Disk Shelf I/O Module
Replacing a Disk Shelf SIM Board
Adding a New Disk Shelf
Adding a Disk Shelf Cache Device
Connecting to Attached Storage
Disk Shelf Hardware Overview
Oracle Storage Drive Enclosure DE3-24
DE3-24P Disk Shelf
DE3-24C Disk Shelf
Oracle Storage Drive Enclosure DE2-24
DE2-24 Disk Shelf
DE2-24C Disk Shelf
Sun Disk Shelf
Disk Shelf Configurations
Maximum Disk Shelves per Controller Configuration
SAS-2 and SAS-3
Viewing System Disks Status
Working with Support Bundles
Support Bundle Options
Generating and Uploading a Support Bundle (BUI)
Generating and Uploading a Support Bundle (CLI)
Viewing Support Bundle Details (BUI)
Viewing Support Bundle Details (CLI)
Uploading a Locally Generated Bundle (CLI)
Retrying a Failed Support Bundle Upload (BUI)
Retrying a Failed Support Bundle Upload (CLI)
Canceling a Pending Support Bundle Operation (BUI)
Canceling a Pending Operation (CLI)
Deleting a Support Bundle (BUI)
Deleting a Support Bundle (CLI)
Performing the Initial Setup
Restarting the Appliance
Performing a Factory Reset
Backing Up the Configuration
Configuration Backup Contents
Configuration Restore Impact
Security Considerations for Configuration Backups
Creating a Configuration Backup (BUI)
Creating a Configuration Backup (CLI)
Restoring from a Saved Configuration (BUI)
Restoring from a Saved Configuration (CLI)
Deleting a Saved Configuration (BUI)
Deleting a Saved Configuration (CLI)
Exporting a Saved Configuration (BUI)
Exporting a Saved Configuration (CLI)
Importing a Saved Configuration (BUI)
Importing a Saved Configuration (CLI)
Viewing Appliance Configurations (BUI)
Viewing Appliance Configurations (CLI)
Working with Software Notifications and Updates
Setting Up Software Notification (BUI)
Setting Up Software Notification (CLI)
Checking for and Downloading Software Updates (BUI)
Checking for and Downloading Software Updates (CLI)
Removing System Updates (BUI)
Removing System Updates (CLI)
Software Update States
Upgrading the Software
Preparing for a Software Upgrade
Upgrading Software on a Standalone Controller
Upgrading Software on a Standalone Controller (BUI)
Upgrading Software on a Standalone Controller (CLI)
Upgrading Software on Clustered Controllers
Preparing to Upgrade Clustered Controllers (BUI)
Preparing to Upgrade Clustered Controllers (CLI)
Upgrading Clustered Controllers (BUI)
Upgrading Clustered Controllers (CLI)
Updating the Platform Firmware
Checking the Platform Firmware Versions (BUI)
Checking the Platform Firmware Versions (CLI)
Updating the Platform Firmware (BUI)
Updating the Platform Firmware (CLI)
Working with Health Checks
Checking System Health (BUI)
Checking System Health (CLI)
Troubleshooting Update Health Check Failures
Resolving Health Check Alerts
Resolving Health Check Alerts
Deferred Updates
Applying Deferred Updates (BUI)
Applying Deferred Updates (CLI)
Passthrough x Deferred Update
User Quotas Deferred Update
COMSTAR Deferred Update
Triple Parity RAID Deferred Update
Dedup Deferred Update
Replication Deferred Update
Received Properties Deferred Update
Slim ZIL Deferred Update
Snapshot Deletion Deferred Update
Recursize Snapshots Deferred Update
Multi Replace Deferred Update
RAIDZ Mirror Deferred Update
Optional Child Dir Deferred Update
Multiple Initiator Groups per LUN Deferred Update
Large Block Sizes Deferred Update
Sequential Resilvering Deferred Update
NDMP-zfs Replica Backup Deferred Update
ACL Passthrough with Mode Preservation Deferred Update
LZ4 Data Compression Deferred Update
Fast Copy with Encryption Deferred Update
Data Deduplication v2 Deferred Update
Asynchronous Dataset Deletion Deferred Update
RAID Space Efficiency Improvements Deferred Update
Understanding Deferred Updates
Working with Firmware Updates
Checking the Status of Firmware Updates (BUI)
Checking the Status of Firmware Updates (CLI)
Rolling Back System Software
Fail-safe Rollback
Rolling Back the System Software (BUI)
Rolling Back the System Software (CLI)
Removing an Update Package
Removing an Update Package (BUI)
Removing an Update Package (CLI)
Language:
English
Viewing Support Bundle Details (BUI)
Use the following procedure to view support bundle details.
Go to Maintenance > System.
Hover over the appropriate support bundle row and click its information icon
.
Click OK.
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