• Title and Copyright Information
• Get Help
• 1 About This Guide
  • Audience and Scope
  • Related Guides
• 2 Introduction
  • Integration Component Architecture Between Oracle Fusion Service and Oracle Field Service
  • Requirements and Licensing
  • Options for Setting Up Your Integration
• 3 Oracle Field Service Configuration
  • Register a New Application
  • Create Integration Services Access for Connecting to Oracle Integration
  • Create Administrator-Defined Properties
  • Oracle Field Service Follow-Up Activities
  • Standard Configuration Impacting the Integration
• 4 Oracle Fusion Service Configuration
  • Expose the Work Order Setup
  • How do I use Service Logistics Parts Order with work orders?
  • Expose Work Orders to Users
  • How do I enable Installed Base Assets for service requests and work orders?
  • Manage Work Order Integrations
    • Manage Work Order Integrations: Types
    • Manage Work Order Integrations: Statuses
    • Enable Cancel Part Orders in Service Logistics for Canceled Work Orders
  • How do I manage the integration between Fusion Service and Field Service?
  • Manage Work Order Profile Options
  • Manage Integration Messages
  • About Configuring Time Zones for Oracle Field Service
  • How do I create a Fusion Service integration user account?
  • Manage Attachments
    • About Work Order Attachments
    • How do I manage attachment categories?
    • Create Job Roles for Attachments
• 5 Oracle Integration Configuration
  • Overview of Oracle Integration Service
  • Create the Oracle Integration User
  • Import the Oracle Integration Flows
  • Configure Integration Connections
  • Activate and Test the Integration Flows
  • Manage Attachments for the Oracle Integration Configuration
    • Attachments for Oracle Integration Configuration
• 6 Modifications and Extensibility
  • Extend Oracle Field Service
  • Configure Your Own Attachments
    • About Configuring Your Own Attachments
    • Add Attachment Field to Oracle Field Service
    • Create an Attachment Category in Fusion Service
    • Modify the Integration Orchestration for a New Attachment Field
  • Troubleshoot Attachments
• 7 Set Up Additional Features
  • Find My Technician
• 8 Manage Work Orders
  • Overview of Work Orders
  • Create a Work Order
  • How do I update a work order?
  • Reschedule a Work Order
  • Cancel a Work Order
  • How to View Audit History for a Work Order
  • How to Estimate Charges and Order Parts on a Work Order: For Oracle Service Logistics Users
  • FAQs about Work Orders
    • Why is someone else scheduled to complete the work when I requested a specific technician?
• 9 Field Mapping for Integration Flows
  • Work Order Created Field Mappings R13 (1.0)
  • Work Order Updated Field Mappings R13 (1.0)
  • Work Order Canceled Field Mappings R13 (1.0)
  • Work Order Activity Updated Field Mappings R13 (1.0)
  • How do I map work order attachment fields?
  • Work Order Follow-Up Activity Field Mappings (21B)