Technical Support Information Worksheet
This section describes the information you need to gather before requesting technical
support.
If the troubleshooting information fails to solve your problem, use
the following table to collect information that you might need to communicate
to the support personnel.
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Service contract number
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System model
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Operating system
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System serial number
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Peripherals attached to the system
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Email address and phone number for you and a secondary contact
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Street address where the system is located
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Superuser password
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Summary of the problem and the work being done when the problem occurred
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IP address
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Server name (system host name)
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Network or Internet domain name
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Proxy server configuration
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