If a campaign has started and is running on the ATG Outreach Production/Staging server, you can still make a limited number of changes to it. After you have finished making changes, the campaign is redeployed.
Note that the Business Control Center interface does not enforce any limit on the changes you can make to a running campaign. You can change any element and redeploy. However, the effect of the changes depends on the progress the campaign had made when you chose to modify it, and also on the nature of the changes. In general terms you can edit any element that does not require a structural change to the campaign. For example, if you have a Visits Page event that has not been reached in the campaign by any participant, you can change the page that is specified by the event. However, editing the segment in an initial Send Email Communication action or adding a new child stage has a structural impact on the campaign. In this case, the campaign is simply restarted from the beginning. Potentially, users who have already received a campaign e-mail, for example, may receive the e-mail again.
Note for users familiar with ATG scenarios: You can make any changes that would be migratable in the scenario generated from the campaign. For information, see Changing an Enabled Scenario in the ATG Personalization Guide for Business Users.
It is strongly recommended that you stop the running campaign and create a new one that contains the changes rather than modifying the running one.
To change a running campaign, complete the following steps:
Display the Home page.
Select Operations > Outreach > Browse Campaigns and locate the campaign to delete. The status shows as Running.
Click the campaign’s name.
Select Modify from the Task Action dropdown menu and click Go.
Make changes to the campaign as required.
Finish and deploy the campaign as you would for a new campaign. See Finishing and Deploying a Campaign.
