Part of the process of receiving a call in CSC is to initialize the agent’s working environment with the correct set of object.
By default, the following values are saved when a call is initiated on the store front and then used to pre-populate the agent’s working environment with the correct set of the objects:
Profile ID – used to load the active customer
Order ID – used to load the active order
List Pricelist ID – used to load the active list price list
Sales Pricelist ID – used to load the active sale price list
Catalog ID – used to load the active catalog
