When you use the ACC scenario editor on an ATG instance running Commerce Service Center, the scenarios you create are internal scenarios they respond to actions performed by internal users such as agents, not external users such as customers.
ATG Commerce Service Center includes a number of scenario events that can be triggered by agent activities. You can incorporate these events in internal scenarios that you create.
The following table lists the scenario events included with ATG Commerce Service Center:
Event display name | Triggered when . . . |
|---|---|
Agent adds item to order | Agent adds an item to an order |
Agent adds payment group | Agent adds a payment group to an order |
Agent adds shipping group | Agent adds a shipping group to an order |
Agent cancels order | Agent cancels an order |
Agent changes item quantity | Agent changes an item’s quantity |
Agent claims item | Agent claims a coupon, gift certificate, or store credit |
Agent create order | Agent creates a new order |
Agent creates an order comment | Agent creates a new order comment |
Agent edits payment group | Agent edits a payment group |
Agent edits shipping group | Agent edits a shipping group |
Agent exchanges order | Agent exchanges an order |
Agent issues store credit | Agent issues a store credit to a customer |
Agent overrides a price | Agent overrides the price of a shipping group or commerce item |
Agent receives a return item | Agent receives an item that has been returned |
Agent removes item from order | Agent removes an item from an order |
Agent returns order | Agent returns an order |
Agent splits a shipping group | Agent splits a shipping group’s commerce items between shipping groups |
Agent submits order | Agent submits an order |
Agent views credit card | Agent views a credit card |
Agent views order | Agent views an order |
Agent views order payment | Agent views an order’s payment information |
Agent views order returns | Agent views order return information |
