When you use the ACC scenario editor on an ATG instance running Commerce Service Center, the scenarios you create are internal scenarios they respond to actions performed by internal users such as agents, not external users such as customers.

ATG Commerce Service Center includes a number of scenario events that can be triggered by agent activities. You can incorporate these events in internal scenarios that you create.

The following table lists the scenario events included with ATG Commerce Service Center:

Event display name

Triggered when . . .

Agent adds item to order

Agent adds an item to an order

Agent adds payment group

Agent adds a payment group to an order

Agent adds shipping group

Agent adds a shipping group to an order

Agent cancels order

Agent cancels an order

Agent changes item quantity

Agent changes an item’s quantity

Agent claims item

Agent claims a coupon, gift certificate, or store credit

Agent create order

Agent creates a new order

Agent creates an order comment

Agent creates a new order comment

Agent edits payment group

Agent edits a payment group

Agent edits shipping group

Agent edits a shipping group

Agent exchanges order

Agent exchanges an order

Agent issues store credit

Agent issues a store credit to a customer

Agent overrides a price

Agent overrides the price of a shipping group or commerce item

Agent receives a return item

Agent receives an item that has been returned

Agent removes item from order

Agent removes an item from an order

Agent returns order

Agent returns an order

Agent splits a shipping group

Agent splits a shipping group’s commerce items between shipping groups

Agent submits order

Agent submits an order

Agent views credit card

Agent views a credit card

Agent views order

Agent views an order

Agent views order payment

Agent views an order’s payment information

Agent views order returns

Agent views order return information

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