ATG Commerce Service Center comes preconfigured with four global roles for controlling the access rights granted to CSR agents. The Commerce Service Center roles use template roles to simplify their configuration:
csrTicketing- Includes the access rights necessary to use the Ticketing UIcsrOrders- Includes the access rights needed to create and modify orders. In addition, this role includescsrTicketingas a template role, so all ticketing access rights are includedcsrProfiles- Includes the access rights needed to create and modify customer profiles. In addition, this role includescsrTicketingas a template role, so all ticketing access rights are includedcsrManager- IncludescsrOrders(and thuscsrTicketing) andcsrProfilesas template roles
For a list of all access rights for each role, and a description of the access right, refer toAppendix B, CSC Access Rights Comparison.
When you create an agent’s profile in the Internal User Profile Repository, you assign the agent a role that corresponds to the tasks the agent is authorized to perform. For example, a typical agent may be able to create and modify orders, but only a manager can override prices and issue credits.
