Configuring Return Reason Codes

Return reasons are configured by performing the following steps:

  1. Add a returnReasons item to the /atg/commerce/custsvc/
    CSRRepository.     For example, the following will add a return reason of “Competitor Beat Price”:

    <add-item item-descriptor="returnReasons"
      repository="/atg/commerce/custsvc/CsrRepository">
       <set-property name="description" value="competitorBeatPrice"/>
    </add-item>

  2. To add a new reason codes, copy all of the existing reason codes from the atg.commerce.csr.returns.ReturnReasonMessages.properties file to a new properties file. Then add any new reason codes to this file. The newly created resource file should be set in the resourceBundle attribute. The description property should contain the resource key. The atg.commerce.csr.returns.
    ReasonDescriptionPropertyDescriptor     property uses this value as a key when returning reason codes from the resource bundle. Continuing with the Competitor Beat Price example:

    #atg.commerce.csr.returns.ReturnReasonMessages.properties
    competitorBeatPrice=Competitor Beat Price

  3. You can specify a new resource bundle by changing the resource bundle specified in the CSRRepository definition file:

    <item-descriptor name="returnReasons">
     <property name="readableDescription">
       <attribute name="resourceBundle" value="com.example.MyResourceBundle"/>
     </property>
    </item-descriptor>

Creating Return Reason Codes

Note: Create reason codes in the development environment and push them to the production environment.

  1. Using the ATG Control Center, select the Customer Service task area from the main ATG Control Center menu.

  2. Select Return Reason Codes from the Customer Service submenu.

    The system displays the Return Reason Codes screen. Click List to display all existing return reasons.

  3. Click New Item to access the New Item dialog box.

  4. Enter a return reason in the Description text box (for example, poorQuality).

    Using the description resource key, the readable reason description will display in the Reason for Returning Item drop-down list on the Create Exchanges and Returns page.

  5. You can also enter an ID (or code) for the return reason in the New ID field. If the New ID field is left blank, the system will automatically generate an ID.

  6. Click OK to create the reason code.

  7. Once you have created the return reason codes, you must create a resource bundle that contains your environment specific settings. For information on creating resource bundles, refer to the Using Resource Bundles for Internationalization section of the ATG Programming Guide.

 
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