The following table displays the access rights for the CSC roles:
csr- | csr- | csr- | csr-Manager | Provides Access to | |
---|---|---|---|---|---|
| x | x | x | x | Commerce tab’s Add Product by ID panel |
| x | x | x | x | Commerce tab’s Billing panel |
| x | x | x | x | Commerce tab’s Complete Exchange panel |
| x | x | x | x | Commerce tab’s Complete Order panel |
| x | x | x | x | Commerce tab’s Complete Return panel |
| x | x | x | x | Commerce tab’s Confirm Exchange panel |
| x | x | Commerce tab’s Confirm New Schedule panel | ||
| x | x | x | x | Commerce tab’s Confirm Order panel |
| x | x | x | x | Commerce tab’s Confirm Return panel |
| x | x | Commerce tab’s Confirm Updated Schedule panel | ||
| x | x | x | x | Commerce tab’s Cross Sell panel |
| x | x | x | x | Commerce tab’s Create Customer panel |
| x | x | x | x | Commerce tab’s Customer Information panel |
| x | x | x | x | Commerce tab’s Customer panel |
| x | x | x | x | Commerce tab’s Customer Results panel |
| x | x | x | x | Commerce tab’s Customer Search panel |
| x | x | x | x | Commerce tab’s Exchange Summary panel |
| x | x | x | x | Commerce tab’s Existing Order panel |
| x | x | x | x | Commerce tab’s Existing Scheduled Order panel |
| x | x | x | x | Commerce tab’s More Catalogs panel |
| x | x | x | x | Commerce tab’s More Price Lists panel |
| x | x | x | x | Commerce tab’s Order History panel |
| x | x | x | x | Commerce tab’s Order Results panel |
| x | x | x | x | Commerce tab’s Order Returns panel |
| x | x | x | x | Commerce tab’s Order Search panel |
| x | x | x | x | Commerce tab’s Order Summary panel |
| x | x | x | x | Commerce tab’s Product Catalog panel |
| x | x | x | x | Commerce tab’s Product View panel |
| x | x | x | x | Commerce tab’s Promotions panel |
| x | x | x | x | Commerce tab’s Purchase History panel |
| x | x | x | x | Commerce tab’s Refund Type panel |
| x | x | x | x | Commerce tab’s Related Orders panel |
| x | x | x | x | Commerce tab’s Related Tickets panel |
| x | x | x | x | Commerce tab’s Return Items panel |
| x | x | x | x | Commerce tab’s Return Summary panel |
| x | x | Commerce tab’s Create Schedule panel | ||
| x | x | x | x | Commerce tab’s Scheduled Orders panel |
| x | x | x | Commerce tab’s Order Schedules panel | |
| x | x | Commerce tab’s Update Schedule panel | ||
| x | x | x | x | Commerce tab’s Shipping Address panel |
| x | x | x | x | Commerce tab’s Shipping Method panel |
| x | x | x | x | Commerce tab’s Shopping Cart panel |
| x | x | x | x | Commerce tab’s Submitted Orders panel |
| x | x | x | x | Commerce tab’s Ticket History panel |
| x | x | x | x | Commerce Design tab |
| x | x | x | x | Commerce tab |
| x | x | x | x | Customer tab’s Account panel |
| x | x | x | x | Customer tab’s Information panel |
| x | x | x | x | Customer tab’s Order History panel |
| x | x | x | x | Customer tab’s Search Results panel |
| x | x | x | x | Customer’s tab Search panel |
| x | x | x | x | Customer tab |
| x | x | x | x | Customer tab’s Ticket History panel |
| x | x | x | x | Global panel |
| x | x | x | x | Helpful panel’s Open by ID panel |
| x | x | x | x | Helpful panel’s Recent Ticket panel |
| x | x | x | x | Helpful panel’s Ticket History panel |
| x | x | x | x | Helpful panel’s Ticket Summary |
| x | x | x | x | Global panel’s Research Solution Tickets panel |
| x | x | x | x | Task tab’s All Tickets panel |
| x | x | x | x | Task tab’s My Tickets panel |
| x | x | x | x | Task tab |
| x | x | x | x | Ticket tabs’ Activity panel |
| x | x | x | x | Ticket tab’s Information panel |
| x | x | x | x | Ticket tab’s Search Results panel |
| x | x | x | x | Ticket tab’s Search panel |
| x | x | x | x | Ticket tab’s Summary panel |
| x | x | x | x | Tickets tab |
| x | x | x | x | Workspace Login screen |
| x | x | Create Profile permission | ||
| x | Allows user to make price overrides and adjustments | |||
| x | Allows user to issue store credit | |||
| x | Respond tab’s Compose Message panel | |||
| x | Respond tab |
For additional information, refer to the Setting Up Access Control chapter.