To integrate eStara WinCare, create a WinCare tab using eStara Webcare. A new browser window that contains the predefined URL is rendered using client-side integration with WinCare.
To create the browser window that links your WinCare system to both the CSC and Click to Call systems, you must create a WinCare tab in Webcare. Login to eStara Webcare, and follow the steps outlined below.
Select the Account Admin -> WinCare Tabs menu.
Click Add a New Item. The Item editor will load. Enter information for the following fields:
Label Name - This will name the WinCare tab
URL – The URL that will be passed to WinCare. In the following example, replace the CSC Server name and the CSC Server port with your specific server and port information:
https://as00.estara.com/webcare/system/
atgconnect.php?url=newwin://CSC-Server:port/agent/main.jspPushable – performs a page push from the window
Service - enter
callto activate Click to CallShared – indicates if the browser window will be reused
After Connect - spawns the window after the session connects. Set the After Connect field to
1.Addressbar – identifies if a tab should be displayed in the address bar
Favorites – indicates if a favorites bar should be displayed
Include Params field – indicates that any parameters should be passed along with the URL. Set the Include Params field to
1
A new browser window will be created using a predefined URL.
The URL contains the
atgConnect.phpscript, which generates the URL required to log an agent into CSC and initiate a Click to Call session.
